Fortinet

4 months ago

Technical Support Engineer - FortiNAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Act as the main technical contact for customers and partners, handling break/fix and configuration inquiries for FortiGate and FortiAuthenticator. Troubleshoot issues, analyze customer environments and system information, and provide configuration recommendations. Use technical documentation, bulletins, and release notes to resolve known problems. Reproduce customer setups in lab conditions, manage case follow-ups with proper escalation, and lead customer meetings for escalations while educating customers to close knowledge gaps.

Location: Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Conduct basic troubleshooting on Fortinet products, mainly FortiGate and FortiAuthenticator, to resolve customer issues.
•Gather, analyze, and recommend configuration information to help customers optimize their systems.
•Collect and analyze customer system information, identify improvement areas, and suggest corrective actions.
•Consult technical documentation, bulletins, and release notes to address known issues with effective solutions.
•Follow up on technical cases with proper escalation, case management, timely resolution, and customer communications including escalation meetings.

Key Requirements

•3+ years of experience in the networking or security industry.
•In-depth knowledge of TCP/IP.
•Hands-on experience with security devices including firewalls, IPS, and mail security gateways.
•Proficiency in spoken and written English and German.
•Excellent troubleshooting and problem-solving skills with strong written and verbal communication.

Experience:3+ yearsNetworkingSecurity

Skills:TroubleshootingProblem-solvingCommunicationCustomer-facing collaborationAttention to detail

Certifications:FCPCCNACCNPCCSPCISSP

Languages:EnglishGerman

Tech Stack:FortiGateFortiAuthenticatorTCP/IPFirewallsIPSMail security gatewaysActive DirectoryLDAPRADIUSKerberosNTLMVPNIPsecSSLSQLWeb application securityRelease notesTechnical documentationBulletinsLab testing

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

4 months ago

Technical Support Engineer - FortiNAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Conduct basic troubleshooting on Fortinet products, mainly FortiGate and FortiAuthenticator, to resolve customer issues.
•Gather, analyze, and recommend configuration information to help customers optimize their systems.
•Collect and analyze customer system information, identify improvement areas, and suggest corrective actions.
•Consult technical documentation, bulletins, and release notes to address known issues with effective solutions.
•Follow up on technical cases with proper escalation, case management, timely resolution, and customer communications including escalation meetings.

Key Requirements

•3+ years of experience in the networking or security industry.
•In-depth knowledge of TCP/IP.
•Hands-on experience with security devices including firewalls, IPS, and mail security gateways.
•Proficiency in spoken and written English and German.
•Excellent troubleshooting and problem-solving skills with strong written and verbal communication.

Experience:3+ yearsNetworkingSecurity

Skills:TroubleshootingProblem-solvingCommunicationCustomer-facing collaborationAttention to detail

Certifications:FCPCCNACCNPCCSPCISSP

Languages:EnglishGerman

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn