HEIDELBERG - Stationsleitung Campervanvermietung (m/w/d)

Roadsurfer
Heidelberg
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Leadership","Empathy","Customer service","Team management"]

Senior operations lead at a Heidelberg station for a European campervan rental company, responsible for standort development, process optimization, and cross-country collaboration. You’ll manage a team, recruit talent, oversee fleet health, and advise customers on products like myroadsurfer, abo, spots and rent, ensuring high-quality service and smooth day-to-day operations across the site.

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FursaFursa
Roadsurfer
Roadsurfer
7 months ago

HEIDELBERG - Stationsleitung Campervanvermietung (m/w/d)

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Last checked: 1 hour agoStatus: Live

Job Summary

Senior operations lead at a Heidelberg station for a European campervan rental company, responsible for standort development, process optimization, and cross-country collaboration. You’ll manage a team, recruit talent, oversee fleet health, and advise customers on products like myroadsurfer, abo, spots and rent, ensuring high-quality service and smooth day-to-day operations across the site.
Location: Heidelberg
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Standortentwicklung: eigenverantwortlich Standort aufbauen und reibungslosen Tagesablauf sicherstellen
  • •Prozessoptimierung: Umsetzung und Anpassung von Standards; Ideen zur Verbesserung bzgl. Fahrzeugübergaben und -rücknahmen
  • •Internationale Zusammenarbeit: regelmäßiger Austausch mit roadsurfer-Teams in anderen Ländern zur Prozessverbesserung
  • •Teamführung: Onboarding, Aufgabenplanung und regelmäßiges Feedback geben
  • •Eigenverantwortliches Recruiting: Aufbau des Teams und Rekrutierung passender Talente

Pay and Benefits

Perks:Camper BudgetJobradDiscounts

Key Requirements

  • •Abgeschlossen Ausbildung oder Studium in einem relevanten Bereich oder gleichwertige Qualifikation
  • •Mindestens 1-2 Jahre Berufserfahrung in Autovermietung/Tourismus oder verwandten Feldern
  • •Erste Erfahrung in der Teamführung von Vorteil – Empathie & Führungshaltung sind wichtig
  • •Ausgeprägte Service- und Kundenorientierung sowie Freude an offener, freundlicher Kommunikation
  • •Führerschein Klasse B, sehr gute Deutsch- und Englischkenntnisse
Experience:1-2 yearsCar rentalTourism
Education:Bachelor's
Skills:CommunicationLeadershipEmpathyCustomer serviceTeam management
Languages:GermanEnglish

Company Brief

Roadsurfer
Operates an online platform for renting and buying campervans and motorhomes across Europe. Provides booking, insurance, and trip-planning services, connecting travelers with fleet partners and private vehicle owners for flexible road-trip experiences.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Munich, Germany
Founded: 2016
WebsiteLinkedIn