Customer Service Delivery Advocate

Carvana
Albuquerque
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Attention to detail","Teamwork","Safe driving"]

Deliver vehicles directly to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect equipment to ensure safe driving, complete customer paperwork, and document thorough notes in the customer tracking system. Drive safely, maintain a clean driving record, and meet local requirements such as obtaining a notary and any market-specific licensing within set timelines.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles directly to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect equipment to ensure safe driving, complete customer paperwork, and document thorough notes in the customer tracking system. Drive safely, maintain a clean driving record, and meet local requirements such as obtaining a notary and any market-specific licensing within set timelines.
Location: Albuquerque
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles and inspect the car-hauler to ensure it maintains safe-to-drive conditions.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kDentalVisionPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including vehicle detailing and loading/unloading in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires a valid driver’s license and being at least 21 years old; must pass a drug test and obtain a DOT Medical Card.
  • •Candidates must be able to obtain a Notary within the first 90 days (process sponsored by Carvana) and satisfy state-specific DMV/title and registration access requirements.
Experience:2+ yearsCustomer-facingAutomotive retail
Skills:Customer-focusedSelf-motivatedAttention to detailTeamworkSafe driving
Licenses:NotaryValid driver's licenseChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn