1 day ago

Customer Support Associate (English Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide customer support for Autodesk products through live chat, email, and phone, handling troubleshooting, product usage questions, onboarding, and set-up/subscription inquiries. Accurately log technical issues and collaborate with Tier 2 specialists and internal teams to improve interaction quality and communicate customer sentiment and product feedback. Work in a hybrid role based in Barcelona.

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Support customers via live chat, email, and phone with troubleshooting and product usage guidance.
•Handle onboarding, set up, and subscription inquiries; report technical issues and log tickets with accurate details.
•Collaborate with other teams (Sales, Customer Success, Engineering, Customer Experience, Finance) to ensure high-quality interactions.
•Communicate daily with Tier 2 specialists and leadership to raise user concerns, customer sentiment, and product feedback.
•Participate in support-related projects to improve the team and leverage your skills.

Key Requirements

•1+ years in customer support as an individual contributor in a SaaS environment, supporting customers via email, phone, and live chat.
•Ability to troubleshoot technical issues and distinguish from non-systematic attempts; comfortable working with service indicators.
•Elevated verbal and written communication skills with composure and patience.
•Experience supporting/troubleshooting iOS, Android, and Windows platforms, and cloud-based software such as Microsoft Suite and OneDrive.
•Collaborative, consultative work style with high integrity and accountability; can juggle multiple priorities at once.

Experience:1+ yearsSaaS

Skills:CommunicationPatienceProblem-solvingCollaborationIntegrityAccountabilityContinuous improvementMultitasking

Languages:English

Tech Stack:IOSAndroidWindowsMicrosoft SuiteOneDrive

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Autodesk

1 day ago

Customer Support Associate (English Speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Barcelona

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Support customers via live chat, email, and phone with troubleshooting and product usage guidance.
•Handle onboarding, set up, and subscription inquiries; report technical issues and log tickets with accurate details.
•Collaborate with other teams (Sales, Customer Success, Engineering, Customer Experience, Finance) to ensure high-quality interactions.
•Communicate daily with Tier 2 specialists and leadership to raise user concerns, customer sentiment, and product feedback.
•Participate in support-related projects to improve the team and leverage your skills.

Key Requirements

•1+ years in customer support as an individual contributor in a SaaS environment, supporting customers via email, phone, and live chat.
•Ability to troubleshoot technical issues and distinguish from non-systematic attempts; comfortable working with service indicators.
•Elevated verbal and written communication skills with composure and patience.
•Experience supporting/troubleshooting iOS, Android, and Windows platforms, and cloud-based software such as Microsoft Suite and OneDrive.
•Collaborative, consultative work style with high integrity and accountability; can juggle multiple priorities at once.

Experience:1+ yearsSaaS

Skills:CommunicationPatienceProblem-solvingCollaborationIntegrityAccountabilityContinuous improvementMultitasking

Languages:English

Tech Stack:IOSAndroidWindowsMicrosoft SuiteOneDrive

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor