Faire

2 months ago

Senior Brand Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Own a book of ~200 brands and drive revenue outcomes by engaging customers through email, phone, and video. Coach brands on strategies, tactics, programs, products, and events to increase Faire Direct adoption and retention in brand-funded programs. Use data and customer feedback to measure impact, identify blockers, and improve product priorities. Collaborate cross-functionally across support, product, design, and marketing.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of ~200 brands and drive book-of-business and revenue outcomes.
•Engage brands across scaled and 1:1 email, phone, and video calls while building trusted customer relationships.
•Drive high-value adoption and ongoing usage of Faire Direct and support retailer acquisition through brand sales and marketing efforts.
•Support customer adoption and retention within brand-funded programs such as Ads and Insider Partnership.
•Use data, graphs, and reports to measure performance, capture customer voice, and provide actionable feedback to product development teams.

Pay and Benefits

Salary: USD 132,000 - 181,500 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in sales, account management, or business development in a fast-paced environment.
•Experience using sales and data tools such as Salesforce, data visualization software, and call recording tools.
•Strong customer obsession and advocacy for small businesses to help them succeed.
•Quota-based, goal-oriented mindset with motivation to exceed targets.
•Strong communication and listening skills, including aggregating customer feedback for cross-functional teams.

Experience:5+ years

Skills:Customer advocacyCommunicationOwnershipAnalytical thinkingCollaboration

Languages:English

Tech Stack:SalesforceData visualizationCall recordingAI tools

Company Brief

Faire

Operates a wholesale marketplace connecting independent retailers with emerging and established brands, providing ordering, logistics, and payment solutions to help small businesses discover and stock unique products.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Faire

2 months ago

Senior Brand Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage a portfolio of ~200 brands and drive book-of-business and revenue outcomes.
•Engage brands across scaled and 1:1 email, phone, and video calls while building trusted customer relationships.
•Drive high-value adoption and ongoing usage of Faire Direct and support retailer acquisition through brand sales and marketing efforts.
•Support customer adoption and retention within brand-funded programs such as Ads and Insider Partnership.
•Use data, graphs, and reports to measure performance, capture customer voice, and provide actionable feedback to product development teams.

Pay and Benefits

Salary: USD 132,000 - 181,500 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in sales, account management, or business development in a fast-paced environment.
•Experience using sales and data tools such as Salesforce, data visualization software, and call recording tools.
•Strong customer obsession and advocacy for small businesses to help them succeed.
•Quota-based, goal-oriented mindset with motivation to exceed targets.
•Strong communication and listening skills, including aggregating customer feedback for cross-functional teams.

Experience:5+ years

Skills:Customer advocacyCommunicationOwnershipAnalytical thinkingCollaboration

Languages:English

Tech Stack:SalesforceData visualizationCall recordingAI tools

Company Brief

Faire

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn