Integration Engineer - 2

Cashfree Payments
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Problem-solving","Communication","Documentation","Data-driven mindset"]

Own and improve end-to-end merchant API integration experiences by reducing friction and increasing success rates. Analyze support metrics like CSAT, SLAs, KPIs and build dashboards to drive improvements, identify recurring issues from support data, and perform quality audits of cases. Serve as a subject-matter expert for complex integrations, collaborate with Support, Product and Engineering on root causes, and create/maintain documentation and self-serve resources for merchants.

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FursaFursa
Cashfree Payments
Cashfree Payments
1 day ago

Integration Engineer - 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own and improve end-to-end merchant API integration experiences by reducing friction and increasing success rates. Analyze support metrics like CSAT, SLAs, KPIs and build dashboards to drive improvements, identify recurring issues from support data, and perform quality audits of cases. Serve as a subject-matter expert for complex integrations, collaborate with Support, Product and Engineering on root causes, and create/maintain documentation and self-serve resources for merchants.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own and continuously improve the end-to-end merchant integration experience to reduce friction and improve success rates.
  • •Track and analyze CSAT, SLAs, KPIs and support metrics, building reports/dashboards to drive team insights.
  • •Identify trends from support data and merchant interactions to uncover recurring issues and systemic gaps.
  • •Perform quality audits of support cases, ensuring strong troubleshooting, communication, and resolution standards.
  • •Act as a subject-matter expert in API integrations by debugging complex merchant issues and creating/maintaining troubleshooting and integration documentation.

Key Requirements

  • •3+ years of experience in integration engineering, technical support, or solutions engineering.
  • •Strong understanding of APIs and web technologies including REST, JSON, and HTTP, with debugging tools.
  • •Experience with data analysis, reporting, and dashboards using SQL, Excel, and BI tools such as Tableau or Google Looker.
  • •Ability to track and interpret CSAT, SLA, and operational KPIs to drive improvements.
  • •Experience in quality auditing and structured feedback/coaching within support or engineering teams.
Experience:3+ years
Skills:Problem-solvingCommunicationDocumentationData-driven mindset
Tech Stack:APIsRESTJSONHTTPSQLExcelTableauGoogle Looker

Company Brief

Cashfree Payments
Provides payment gateway and payouts infrastructure for businesses, enabling online payments, vendor disbursements, and recurring collections. Serves merchants with APIs, checkout tools, banking integrations, and payment processing across cards, UPI, net banking, and wallets.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Bengaluru, India
Founded: 2015
WebsiteLinkedIn