Customer Support Specialist (Customer Support Management)

Boeing
Bristol
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Self-motivated","Communication","Values-based leadership","Stakeholder relationship management","Motivating teams"]

Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and SCM function. Lead cross-functional coordination across supplier management, procurement, supply chain operations, demand forecasting, and asset management, including driving the TAF process and supporting P8/E7 supply chain project managers. Manage SCM status, performance, budget, risk, and deliver SCM artefacts for ESGP, while supporting programme planning and change management. Hybrid role with onsite work at designated locations.

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FursaFursa
Boeing
Boeing
2 days ago

Customer Support Specialist (Customer Support Management)

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Last checked: 6 hours agoStatus: Live

Job Summary

Represent Fixed Wing Supply Chain Management as the key interface between the Fixed Wing Programme and SCM function. Lead cross-functional coordination across supplier management, procurement, supply chain operations, demand forecasting, and asset management, including driving the TAF process and supporting P8/E7 supply chain project managers. Manage SCM status, performance, budget, risk, and deliver SCM artefacts for ESGP, while supporting programme planning and change management. Hybrid role with onsite work at designated locations.
Location: Bristol
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Represent Fixed Wing Supply Chain Management as the interface between the Fixed Wing Programme and SCM, including attending programme drumbeat meetings and communicating SCM priorities.
  • •Coordinate tasks and activities across SCM functional areas, interfacing with supplier management and procurement, supply chain operations, demand forecasting, and asset management.
  • •Oversee the TAF (Tasking Authorization Form) process for supply chain across P8 and E7, and provide support to supply chain project managers across Fixed Wing programs.
  • •Manage change to programme and contractual baselines related to supply chain scope and requirements, including triage, impact assessment, and communication to SCM teams.
  • •Manage overall SCM status, performance, and critical issues, reporting across key programme/functional meetings and coordinating development/approval of SCM artefacts.

Key Requirements

  • •Minimum 5+ years of supply chain experience.
  • •Demonstrated experience working within dynamic global supply chains.
  • •SQEP across multiple supply chain domains including asset management, warehouse & distribution, supplier management, and demand forecasting.
  • •Experience executing acquisition or sustainment projects within the MRO industry.
  • •Active or ability to obtain UK security clearance requiring UK residency.
Experience:5+ yearsSupply chainGlobal supply chainsMROAsset managementWarehouse & distributionSupplier managementDemand forecasting
Skills:Self-motivatedCommunicationValues-based leadershipStakeholder relationship managementMotivating teams
Certifications:PMIAMPPRINCE2CIPS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:United Kingdom Security Check

Company Brief

Boeing
Designs, manufactures, and services commercial airplanes, defense systems, space vehicles, and related products and services globally. Boeing serves airlines, governments, and commercial customers with aerospace and defense technologies and integrated support solutions.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 1916
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