Application Support and Maintenance - Healthcare Provider(Clinical Core - Women's Health & Newborns)

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Incident management","Troubleshooting","Root cause analysis","Documentation","Cross-functional collaboration"]

Provide L2/L3 production support for healthcare applications supporting women’s health and newborns. Monitor performance, investigate incidents, troubleshoot issues, and resolve problems within SLA targets. Handle Incident/Request/Problem/Change/Release Management using ITIL practices, perform root cause analysis, and support upgrades, patching, releases, testing, and configuration management while maintaining operational documentation and compliance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Application Support and Maintenance - Healthcare Provider(Clinical Core - Women's Health & Newborns)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide L2/L3 production support for healthcare applications supporting women’s health and newborns. Monitor performance, investigate incidents, troubleshoot issues, and resolve problems within SLA targets. Handle Incident/Request/Problem/Change/Release Management using ITIL practices, perform root cause analysis, and support upgrades, patching, releases, testing, and configuration management while maintaining operational documentation and compliance.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications to ensure stability and reliability.
  • •Monitor performance, investigate incidents, troubleshoot, and resolve issues within SLA targets.
  • •Execute Incident, Request, Problem, Change, and Release Management in accordance with ITIL best practices.
  • •Diagnose and resolve application, interface, data, integration, and workflow issues using logs, database queries, and system analysis.
  • •Participate in on-call rotations and support upgrades, patch deployments, release validation, system testing, and configuration management.

Key Requirements

  • •Experience supporting US healthcare provider environments with strong knowledge of hospital workflows and operational support.
  • •Provide L2/L3 production support for EMR, EHR, HIS, and related healthcare applications with a focus on high availability and stability.
  • •Monitor application performance, investigate incidents, troubleshoot, and resolve issues within defined SLA targets.
  • •Manage Incident, Request, Problem, Change, and Release Management activities aligned to ITIL best practices.
  • •Diagnose and resolve application, interface, data, integration, and workflow issues using logs, database queries, and system analysis.
Experience:HealthcareEMREHR
Skills:Incident managementTroubleshootingRoot cause analysisDocumentationCross-functional collaboration
Tech Stack:ITILEMREHRHIS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn