Customer Education Manager, Implementation

BioRender
Canada
Workplace: RemoteFull timeFunction: Software EngineeringSkills: ["Communication","Organization","Empathy","Training","Onboarding"]

Lead end-to-end Graphing product launches and customer onboarding as the first Implementation Specialist. Design and deliver onboarding programs, migration support, and training resources; scale programs across the full-serve customer base while collaborating with Customer Success, Product, and Marketing to drive activation and renewals.

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FursaFursa
BioRender
BioRender
3 months ago

Customer Education Manager, Implementation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead end-to-end Graphing product launches and customer onboarding as the first Implementation Specialist. Design and deliver onboarding programs, migration support, and training resources; scale programs across the full-serve customer base while collaborating with Customer Success, Product, and Marketing to drive activation and renewals.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Own tiered post-sales launch support for new graphing accounts, including dedicated onboarding sessions, product guidance, and admin support
  • •Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation
  • •Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch
  • •Set up and customize templates for new Graphing customers
  • •Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs)

Pay and Benefits

Perks:Remote WorkHealth Insurance

Key Requirements

  • •3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company
  • •Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline
  • •Proven track record of owning complex product launches or onboarding programs from design through delivery
  • •Strong ability to translate technical product features into clear, accessible training and documentation
  • •Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin
Experience:SaaSLife sciencesData analysisEducation/training
Skills:CommunicationOrganizationEmpathyTrainingOnboarding
Tech Stack:PrismRPythonMatplotlibSPSS

Company Brief

BioRender
Provides an online scientific illustration platform that enables researchers and life science professionals to create publication-quality figures, diagrams, and presentations using a library of scientifically accurate icons and templates.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Toronto, Canada
WebsiteLinkedIn