Inside Solutions Representative (Cox Business)

AutoTrader.com
Phoenix
Workplace: HybridFull timeUSD 17.4 - 26.06 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Relationship building","Proactive follow-up","Customer focus","Proposal presentation","Strategic selling"]

Drive growth for Cox Business by handling inbound SMB customer calls for new activations, upgrades, and account transfers, and by proactively following up on leads and opportunities. Generate new business through outreach and referrals, educate customers on installed products, service offerings, and billing, and assess serviceability and ROI to support profitable sales. Collaborate with sales engineers and internal teams to resolve install/service issues and maintain customer satisfaction.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Inside Solutions Representative (Cox Business)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Drive growth for Cox Business by handling inbound SMB customer calls for new activations, upgrades, and account transfers, and by proactively following up on leads and opportunities. Generate new business through outreach and referrals, educate customers on installed products, service offerings, and billing, and assess serviceability and ROI to support profitable sales. Collaborate with sales engineers and internal teams to resolve install/service issues and maintain customer satisfaction.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle inbound calls from small-to-medium business customers for new service activation, upgrades, and account transfers to ensure seamless customer experience.
  • •Provide overflow support across call queues and assist with misrouted inquiries to ensure timely resolution.
  • •Proactively follow up on sales opportunities, installations, and customer inquiries to resolve issues and maintain a high-quality customer experience.
  • •Generate new leads via proactive outreach and referral requests, and educate customers on installed products, service offerings, billing, and charges.
  • •Develop proposals and presentations, assess serviceability and negotiate pricing/service levels/terms, collaborate with sales engineers, and perform ROI assessments.

Pay and Benefits

Salary: USD 17.4 - 26.06 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Minimum 5 years of related experience, or a high school diploma/GED with 3 years of experience, or an associate degree/bachelor’s degree/certification in a related discipline.
  • •Proficiency with computers and common business software.
  • •2+ years of sales experience with a proven track record of meeting quotas.
  • •2+ years of experience selling over the phone.
  • •6+ months of experience selling telecommunications products and services.
Experience:5+ years
Education:High School
Skills:Relationship buildingProactive follow-upCustomer focusProposal presentationStrategic selling

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn