Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own day-to-day technical customer support for a cloud compute platform, serving as the primary contact for incidents, triage, and resolution. Handle troubleshooting across VMs, hardware failures, and scaling tests while meeting SLAs and maintaining high CSAT. Work closely with SRE, Networking, and Storage teams to drive RCA and prevent recurrence. Support onboarding by building documentation, SOPs, and training materials.

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk while meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation and lead incident management through triage, communication, and response coordination.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver root cause analysis (RCA) and create onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsus401k

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line interface (CLI) skills.
•Proficiency with Git for code management and collaboration.
•5+ years of experience in customer support, ideally within cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).

Experience:4+ yearsCloudStorageNetworkingHigh-performance computingHPCAI/ML

Education:Bachelor's

Skills:CommunicationCustomer servicePrioritizationProblem-solvingCollaboration

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESoftware Defined Networking (SDN)HPC

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Crusoe

4 days ago

Sr. Cloud Support Engineer - Weekend Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Sunnyvale

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical customer support via Zendesk while meeting SLAs and maintaining high CSAT.
•Participate in a 24/7 on-call rotation and lead incident management through triage, communication, and response coordination.
•Troubleshoot issues involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams to deliver root cause analysis (RCA) and create onboarding/training materials and SOPs.

Pay and Benefits

Salary: USD 145,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsus401k

Key Requirements

•Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line interface (CLI) skills.
•Proficiency with Git for code management and collaboration.
•5+ years of experience in customer support, ideally within cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).

Experience:4+ yearsCloudStorageNetworkingHigh-performance computingHPCAI/ML

Education:Bachelor's

Skills:CommunicationCustomer servicePrioritizationProblem-solvingCollaboration

Tech Stack:ZendeskLinuxCLIGitKubernetesSlurmTerraformGrafanaAWSAzureGCPVMsInfinibandRDMARoCESoftware Defined Networking (SDN)HPC

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor