Trane Technologies

1 week ago

Sr. Digital Services Remote Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide remote technical support for connected commercial and industrial HVAC equipment, primarily supporting Connected Mechanical Service Agreement customers. Use Trane Connect and Command Center to map and tune equipment analytics, view remote diagnostics, perform connected inspections on BAS systems and mechanical equipment, and make small-scale programming adjustments. Monitor building metrics for operational integrity and collaborate with Digital Services, sales, technicians, and customers, with strong written and verbal communication skills.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Use Trane Connect and Command Center to enable/map/tune equipment analytics and view remote diagnostics.
•Perform connected inspections on BAS systems and mechanical equipment and optimize systems.
•Monitor critical building metrics and check equipment for operational integrity.
•Make small-scale adjustments to building system programming as needed.
•Collaborate with sales, technicians, teammates, and customers; provide clear written and verbal communication.

Travel: Low travel

Pay and Benefits

Salary: 48 - 59.73 hourly

Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

•High school diploma, GED, or equivalent experience.
•10+ years of experience with commercial HVAC control systems and mechanical equipment service (or equivalent education/experience).
•Knowledge of IT/network fundamentals including IP/subnet/gateway and DNS, and the ability to communicate with IT professionals.
•Ability to troubleshoot and remotely inspect HVAC systems and mechanical equipment.
•Working knowledge of Microsoft Office and familiarity with handheld devices (e.g., smartphone, iPad).

Experience:10+ yearsHVACBuilding controlsConnected equipmentMechanical equipment service

Education:High School

Skills:TeamworkCommunicationTroubleshootingRemote diagnosticsCustomer contact

Licenses:Driver’s license

Tech Stack:Trane ConnectCommand CenterMicrosoft OfficeIPSubnetGatewayDNSBAS systemsSmartphoneIPad

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

1 week ago

Sr. Digital Services Remote Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Use Trane Connect and Command Center to enable/map/tune equipment analytics and view remote diagnostics.
•Perform connected inspections on BAS systems and mechanical equipment and optimize systems.
•Monitor critical building metrics and check equipment for operational integrity.
•Make small-scale adjustments to building system programming as needed.
•Collaborate with sales, technicians, teammates, and customers; provide clear written and verbal communication.

Travel: Low travel

Pay and Benefits

Salary: 48 - 59.73 hourly

Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

•High school diploma, GED, or equivalent experience.
•10+ years of experience with commercial HVAC control systems and mechanical equipment service (or equivalent education/experience).
•Knowledge of IT/network fundamentals including IP/subnet/gateway and DNS, and the ability to communicate with IT professionals.
•Ability to troubleshoot and remotely inspect HVAC systems and mechanical equipment.
•Working knowledge of Microsoft Office and familiarity with handheld devices (e.g., smartphone, iPad).

Experience:10+ yearsHVACBuilding controlsConnected equipmentMechanical equipment service

Education:High School

Skills:TeamworkCommunicationTroubleshootingRemote diagnosticsCustomer contact

Licenses:Driver’s license

Tech Stack:Trane ConnectCommand CenterMicrosoft OfficeIPSubnetGatewayDNSBAS systemsSmartphoneIPad

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn