Carta

5 days ago

Senior Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the success and health of Carta’s most strategic enterprise customers, driving engagement, adoption, retention, and growth across the customer lifecycle. Serve as a trusted advisor on private liquidity and IPO advisory, coordinate communication and risk planning, and collaborate with R&D and Customer Support to improve the product. Use AI fluency, custom workflows, and technical fluency (CLIs, APIs, MCP plugins) to proactively scale outcomes for complex accounts.

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop strategies to increase engagement and mitigate churn for assigned enterprise clients.
•Build trusted advisor relationships and act as the voice of the customer internally.
•Drive product adoption and usage across the customer journey, including training customers on Carta’s MCP plugins.
•Proactively engage customers at scale using AI fluency, custom workflows, and technology to uncover opportunities tied to liquidity and renewals.
•Maintain regular communication with customers and coordinate with R&D and Customer Support to resolve issues and share feedback.

Pay and Benefits

Salary: USD 153,000 - 181,000

Equity and Bonus:Equity

Key Requirements

•Strong verbal and written communication skills to break down complex concepts for enterprise customers.
•Experience negotiating and managing large renewals with procurement and finance stakeholders.
•Proven ability to build and manage relationships in a SaaS environment while balancing customer and company goals.
•Fluency with modern AI systems and comfort navigating technical environments (CLIs, APIs, MCPs) to create customer-facing solutions.
•Experience with customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero; venture capital or private equity experience is a plus.

Experience:SaaSVenture capitalPrivate equity

Skills:Customer-centricOrganizedNegotiationHigh EQProblem-solving

Certifications:CEP

Languages:English

Tech Stack:AICLIsAPIsMCPMCP pluginsGainsightCatalystClient SuccessChurn Zero

Company Brief

Carta

Provides equity management, cap table software, and valuation services for private companies and investors. Carta streamlines ownership tracking, employee equity plans, and compliance for startups, venture-backed firms, and venture capital investors.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series G

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Carta

5 days ago

Senior Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Develop strategies to increase engagement and mitigate churn for assigned enterprise clients.
•Build trusted advisor relationships and act as the voice of the customer internally.
•Drive product adoption and usage across the customer journey, including training customers on Carta’s MCP plugins.
•Proactively engage customers at scale using AI fluency, custom workflows, and technology to uncover opportunities tied to liquidity and renewals.
•Maintain regular communication with customers and coordinate with R&D and Customer Support to resolve issues and share feedback.

Pay and Benefits

Salary: USD 153,000 - 181,000

Equity and Bonus:Equity

Key Requirements

•Strong verbal and written communication skills to break down complex concepts for enterprise customers.
•Experience negotiating and managing large renewals with procurement and finance stakeholders.
•Proven ability to build and manage relationships in a SaaS environment while balancing customer and company goals.
•Fluency with modern AI systems and comfort navigating technical environments (CLIs, APIs, MCPs) to create customer-facing solutions.
•Experience with customer success platforms such as Gainsight, Catalyst, Client Success, or Churn Zero; venture capital or private equity experience is a plus.

Experience:SaaSVenture capitalPrivate equity

Skills:Customer-centricOrganizedNegotiationHigh EQProblem-solving

Certifications:CEP

Languages:English

Tech Stack:AICLIsAPIsMCPMCP pluginsGainsightCatalystClient SuccessChurn Zero

Company Brief

Carta

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series G

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn