Phoenix Group

1 week ago

Lead Application Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead application support for critical business systems, partnering with L1, platform teams and third parties to ensure incidents, requests and problems are resolved within agreed SLAs/OLAs. Join the Cloud Team to support applications running on Microsoft Azure, AWS and on-prem platforms, maintain in-depth technical knowledge, and deliver service improvement opportunities while aligning third-party solutions to security policies. Provide technical guidance to colleagues and support live release windows as needed.

Location: Edinburgh

Workplace: Hybrid

Employment Type: Contract · 8 months

Job Function: Administration & Executive Assistance

Key Responsibilities

•Lead operational delivery of one or more IT services to meet business and customer demands.
•Ensure applications are supported to a high standard by resolving incidents, requests and problems within agreed SLA’s/OLAs.
•Act as a conduit between L1 desk, application support/platform teams, core platform teams (e.g., Cloud, Integration, Salesforce) and third-party providers.
•Contribute to service improvement initiatives and related Business Application Support projects.
•Support live releases and maintain up-to-date in-depth technical knowledge, providing technical understanding to less experienced colleagues without line management responsibility.

Pay and Benefits

Salary: GBP 65,000 - 85,000 annually

Perks:Private MedicalAnnual LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

•Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance).
•IT related qualification (MCP/Comp TIA/AWS/Azure).
•Website portal experience (e.g., Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS).
•Scripting skills, such as PowerShell, plus strong SQL and Oracle DB skills.
•Previous application support or 2nd/3rd line IT support experience, ideally in a large multi-site environment.

Experience:SaaSCloudApplication supportIT support

Skills:Customer serviceCommunicationStakeholder managementRisk awarenessTechnical problem-solving

Tech Stack:Microsoft AzureAWSSalesforceOracle HR & FinanceRackspaceORDSOKTAPostmanAWS CloudwatchSecretsECSPowerShellSQLOracle DBWindows operating systemsTerraformCDKDynatraceSplunkAtlassian Jira

Company Brief

Phoenix Group

A UK long-term savings and retirement business operating brands including Standard Life, SunLife, Phoenix Life and ReAssure, managing pensions, annuities and wealth solutions with c.12 million customers and large assets under administration.

Industry: Wealth Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1782

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Phoenix Group

1 week ago

Lead Application Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Edinburgh

Workplace: Hybrid

Employment Type: Contract · 8 months

Job Function: Administration & Executive Assistance

Key Responsibilities

•Lead operational delivery of one or more IT services to meet business and customer demands.
•Ensure applications are supported to a high standard by resolving incidents, requests and problems within agreed SLA’s/OLAs.
•Act as a conduit between L1 desk, application support/platform teams, core platform teams (e.g., Cloud, Integration, Salesforce) and third-party providers.
•Contribute to service improvement initiatives and related Business Application Support projects.
•Support live releases and maintain up-to-date in-depth technical knowledge, providing technical understanding to less experienced colleagues without line management responsibility.

Pay and Benefits

Salary: GBP 65,000 - 85,000 annually

Perks:Private MedicalAnnual LeavePensionLife AssuranceIncome ProtectionVolunteering Days

Key Requirements

•Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance).
•IT related qualification (MCP/Comp TIA/AWS/Azure).
•Website portal experience (e.g., Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS).
•Scripting skills, such as PowerShell, plus strong SQL and Oracle DB skills.
•Previous application support or 2nd/3rd line IT support experience, ideally in a large multi-site environment.

Experience:SaaSCloudApplication supportIT support

Skills:Customer serviceCommunicationStakeholder managementRisk awarenessTechnical problem-solving

Tech Stack:Microsoft AzureAWSSalesforceOracle HR & FinanceRackspaceORDSOKTAPostmanAWS CloudwatchSecretsECSPowerShellSQLOracle DBWindows operating systemsTerraformCDKDynatraceSplunkAtlassian Jira

Company Brief

Phoenix Group

Industry: Wealth Management

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1782

Glassdoor: 3.8

Website LinkedIn Glassdoor