Head of Strategic & Enterprise APAC Customer Success Management

Atlassian
Sydney
Full timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Executive communication","Coaching","Data-driven decision making","Cross-functional collaboration"]

Lead and scale Atlassian’s APAC enterprise Customer Success Management team by hiring, coaching, and developing Customer Success Managers. Own executive relationships with C-suite at top APAC accounts, drive product adoption and expansion, and manage a rigorous operating cadence with OKRs, health metrics, and performance reporting in partnership with Revenue Operations. Use customer and usage data to surface expansion opportunities and feedback across Sales, Services, Support, Product, and Partners, with up to 40% APAC travel.

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Atlassian
Atlassian
1 day ago

Head of Strategic & Enterprise APAC Customer Success Management

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Last checked: 13 hours agoStatus: Live

Job Summary

Lead and scale Atlassian’s APAC enterprise Customer Success Management team by hiring, coaching, and developing Customer Success Managers. Own executive relationships with C-suite at top APAC accounts, drive product adoption and expansion, and manage a rigorous operating cadence with OKRs, health metrics, and performance reporting in partnership with Revenue Operations. Use customer and usage data to surface expansion opportunities and feedback across Sales, Services, Support, Product, and Partners, with up to 40% APAC travel.
Location: Sydney
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Lead, coach, and develop a high-performing team of Customer Success Managers across APAC.
  • •Hire, onboard, and develop Customer Success talent to scale the APAC Enterprise CS team in line with business growth goals.
  • •Engage C-suite and C-1 executives at Atlassian’s highest-value APAC accounts as an executive escalation point to anticipate risk and deepen relationships.
  • •Drive product adoption and consumption growth, partnering with customers to maximize value realization.
  • •Build and manage an operational cadence (OKRs, health metrics, and performance reporting) with Revenue Operations to drive predictable outcomes and accountability.
Travel: High travel

Pay and Benefits

Perks:Wellness StipendVolunteer Days

Key Requirements

Skills:LeadershipExecutive communicationCoachingData-driven decision makingCross-functional collaboration

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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