Senior Patient Admin Executive

NMC Healthcare
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Customer service","Interpersonal skills","Confidentiality","Attention to detail","Problem solving"]

Greet patients and clients, manage front-desk phone/email inquiries, and direct visitors to the right departments. Register and update patient files, verify payor eligibility, explain insurance coverage, and provide guidance on treatment benefits and billing. Handle invoices, co-pays/deductibles, and reimbursement claim forms using the hospital information system, while ensuring accurate charges, confidentiality, and compliance with hospital and infection-control policies.

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FursaFursa
NMC Healthcare
NMC Healthcare
1 day ago

Senior Patient Admin Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Greet patients and clients, manage front-desk phone/email inquiries, and direct visitors to the right departments. Register and update patient files, verify payor eligibility, explain insurance coverage, and provide guidance on treatment benefits and billing. Handle invoices, co-pays/deductibles, and reimbursement claim forms using the hospital information system, while ensuring accurate charges, confidentiality, and compliance with hospital and infection-control policies.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Greet patients/clients, secure visits, and direct them to the appropriate individual/department; handle daily inquiries and appointment-related information.
  • •Register new patients and update existing files by collecting patient details and responding to treatment, benefits, and billing inquiries.
  • •Verify payor eligibility, provide information about medical insurance coverage, collect payments/co-payments, and enter transactions into the hospital information system.
  • •Generate/process patient invoices and statements, record accurate charges, collect co-pays/deductibles/outstanding balances, and investigate billing discrepancies.
  • •Support reception operations and team coverage (emails, scheduling coverage, shift duty schedule), and handle complaints professionally while complying with hospital policies and infection control standards.

Key Requirements

  • •2+ years of experience in a customer service role or a relevant field.
  • •Healthcare experience in UAE will be an advantage.
  • •Maintain confidentiality for patients and staff and comply with privacy regulations.
  • •Maintain high standards of data accuracy while following hospital and infection control requirements.
  • •Provide support across greeting, registration, insurance queries, billing, calls, and email follow-ups.
Experience:2+ yearsHealthcareCustomer service
Skills:Customer serviceInterpersonal skillsConfidentialityAttention to detailProblem solving
Languages:US
Tech Stack:Hospital information system

Company Brief

NMC Healthcare
Operates a large network of hospitals, medical centers, and specialty clinics across the UAE and the wider Middle East. Provides general and specialized healthcare services, diagnostics, and outpatient care for individuals and families.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1975
WebsiteLinkedIn