Customer Operations - AMS Global Account

HP
Mexico
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Improve customer experience by resolving moderately complex issues, maintaining proactive communication with customers and channel partners, and accurately recording support activities. Analyze customer feedback to identify trends and opportunities to enhance products, services, and processes. Collaborate cross-functionally to streamline resolutions and support retention and loyalty strategies. Generate performance reports on customer satisfaction and issue resolution effectiveness while participating in training and process improvements.

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FursaFursa
HP
HP
4 days ago

Customer Operations - AMS Global Account

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Improve customer experience by resolving moderately complex issues, maintaining proactive communication with customers and channel partners, and accurately recording support activities. Analyze customer feedback to identify trends and opportunities to enhance products, services, and processes. Collaborate cross-functionally to streamline resolutions and support retention and loyalty strategies. Generate performance reports on customer satisfaction and issue resolution effectiveness while participating in training and process improvements.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle and resolve a variety of moderately complex customer issues with timely, satisfactory solutions.
  • •Maintain clear, proactive communication with customers and channel partners on order and delivery status and updates.
  • •Maintain detailed records of customer interactions and issue resolution for accurate reporting and future reference.
  • •Support strategies to enhance customer retention, loyalty, and satisfaction across customer touchpoints.
  • •Collaborate with cross-functional teams to facilitate efficient issue resolution and process improvements.

Key Requirements

  • •Four-year or Graduate degree in Business Administration, Economics, Sales, Marketing, or a related field, or commensurate work experience/demonstrated competence.
  • •Typically 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.
  • •Experience or an advanced degree with little or no work experience.
  • •Ability to handle routine issues within established guidelines.
  • •Knowledge of customer engagement and support activities, including compliance with legal requirements.
Experience:2-4 years
Education:
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Certifications:Certified Sales Operations Professional (CSOP)

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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