Sonatype

3 months ago

Associate Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join our Customer Success team to steward a portfolio of B2B SaaS customers, driving onboarding, adoption, and time-to-value through structured lifecycle motions. You’ll translate customer goals into actionable next steps, provide proactive guidance, monitor health signals, and collaborate with Sales, Support, Product, and Services to ensure value realization and renewal growth, with an emphasis on proactive GenAI-enabled execution.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
•Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
•Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
•Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
•Bring strong product and domain credibility to guide best practices and prevent pitfalls, while engaging Support and Services appropriately—staying focused on outcomes, value realization, and forward momentum.

Pay and Benefits

Perks:Parental LeaveFlexible WorkingLearning Budget

Key Requirements

•Experience in Customer Success, Technical Account Management, Solutions Consulting, or similar customer-facing roles in B2B SaaS.
•Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
•Strong customer-facing communication skills with ability to educate, influence, and lead structured conversations.
•Ability to prioritize, focus, and execute across a portfolio with disciplined delivery.
•Demonstrated GenAI fluency and habit of using AI tools to improve execution quality and speed.

Experience:SaaSB2B

Skills:CommunicationLeadershipProblem-solvingStakeholder managementCollaboration

Tech Stack:GenAITelemetryDevOpsCI/CD

Company Brief

Sonatype

Provides software supply chain automation and open-source governance solutions, including Nexus Repository, Nexus Lifecycle, and Nexus IQ, to help organizations manage, secure, and govern components across the software development lifecycle.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn

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Sonatype

3 months ago

Associate Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value.
•Help customers connect Sonatype capabilities to their desired outcomes and success criteria, translating intent into clear next steps and measurable progress.
•Provide proactive guidance on best practices, common pitfalls, and practical steps to improve customer success with Sonatype solutions.
•Maintain a clear view of customer health and progress, identifying risk signals early and driving mitigation actions in partnership with internal teams as needed.
•Bring strong product and domain credibility to guide best practices and prevent pitfalls, while engaging Support and Services appropriately—staying focused on outcomes, value realization, and forward momentum.

Pay and Benefits

Perks:Parental LeaveFlexible WorkingLearning Budget

Key Requirements

•Experience in Customer Success, Technical Account Management, Solutions Consulting, or similar customer-facing roles in B2B SaaS.
•Technical aptitude and credibility within modern software development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security).
•Strong customer-facing communication skills with ability to educate, influence, and lead structured conversations.
•Ability to prioritize, focus, and execute across a portfolio with disciplined delivery.
•Demonstrated GenAI fluency and habit of using AI tools to improve execution quality and speed.

Experience:SaaSB2B

Skills:CommunicationLeadershipProblem-solvingStakeholder managementCollaboration

Tech Stack:GenAITelemetryDevOpsCI/CD

Company Brief

Sonatype

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Lexington, United States

Founded: 2008

Website LinkedIn