Sr. Consultant, Professional Services

Science Logic
Washington
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 10+ yearsEducation: bachelorsSkills: ["Customer-facing","Troubleshooting","Communication","Consultative","Ability to work independently"]

Serve as the primary onsite technical interface and subject-matter expert for a ScienceLogic Public Sector customer. Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions, partner with customer technical and management teams to drive implementation support, and act as the voice of the customer internally. Maintain documentation in ticketing/knowledge systems and support security, ATO, audit, and change-management processes while following Professional Services best practices.

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FursaFursa
Science Logic
Science Logic
3 days ago

Sr. Consultant, Professional Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the primary onsite technical interface and subject-matter expert for a ScienceLogic Public Sector customer. Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions, partner with customer technical and management teams to drive implementation support, and act as the voice of the customer internally. Maintain documentation in ticketing/knowledge systems and support security, ATO, audit, and change-management processes while following Professional Services best practices.
Location: Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary onsite technical consultant and trusted advisor for a ScienceLogic Public Sector customer.
  • •Lead hands-on installation, configuration, integration, and troubleshooting of ScienceLogic solutions.
  • •Partner with customer technical and management teams to provide technical guidance, problem resolution, and implementation support.
  • •Act as the voice of the customer internally, advocating for issue resolution, product enhancements, and future needs.
  • •Maintain accurate project, customer communication, and technical documentation; support security, ATO, audit, and change-management processes.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePet Insurance

Key Requirements

  • •10+ years supporting Federal customers.
  • •Active TS/SCI clearance with ability to successfully complete a CI Poly.
  • •7+ years supporting enterprise infrastructure monitoring, network management, or application performance platforms.
  • •5+ years of hands-on Linux administration/support experience and strong knowledge of Linux/Unix and Windows environments.
  • •Experience implementing/troubleshooting enterprise monitoring/network management solutions, including SNMP/MIBs/traps/Syslog and scripting/automation (PowerShell, Python, Bash or similar) with MySQL.
Experience:10+ yearsFederalIT operationsMonitoringEnterprise infrastructure
Education:Bachelor's in Computer Science, Engineering or related field
Skills:Customer-facingTroubleshootingCommunicationConsultativeAbility to work independently
Tech Stack:ScienceLogic/EM7SolarWindsNetCool/TivoliNagiosHP OpenViewLinuxLinux/UnixWindowsSNMPMIBsTrapsSyslogMySQLPowerShellPythonBashRESTWMIXMLSOAP

Eligibility

Security Clearance:TS/SCICI Poly

Company Brief

Science Logic
Provides an AI-driven IT operations management (ITOM) platform that delivers monitoring, event correlation, and automation to help enterprises detect, diagnose, and resolve infrastructure and application issues across hybrid and multi-cloud environments.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Reston, United States
Founded: 2003
WebsiteLinkedIn