SAP Success Plan Manager - Specialist - West & South (Palo Alto, CA, US, 94304)

SAP
Palo Alto
Workplace: HybridFull timeUSD 121,700 - 259,500 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Stakeholder management","Clear communication","Trust building","Problem-solving","Emotional intelligence"]

Manage SAP service engagements end-to-end, establishing trusted stakeholder relationships and delivering measurable outcomes. Develop engagement strategies aligned to customer goals, implement governance and accountability, and resolve issues quickly to minimize disruption. Track value realization and help customers articulate ROI using structured 90-day, time-boxed cycles with clear milestones. Collaborate across C-suite levels and integrate AI tools and AI-assisted prototyping to accelerate customer outcomes.

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FursaFursa
SAP
SAP
2 hours ago

SAP Success Plan Manager - Specialist - West & South (Palo Alto, CA, US, 94304)

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Job Summary

Manage SAP service engagements end-to-end, establishing trusted stakeholder relationships and delivering measurable outcomes. Develop engagement strategies aligned to customer goals, implement governance and accountability, and resolve issues quickly to minimize disruption. Track value realization and help customers articulate ROI using structured 90-day, time-boxed cycles with clear milestones. Collaborate across C-suite levels and integrate AI tools and AI-assisted prototyping to accelerate customer outcomes.
Location: Palo Alto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage SAP service engagements across the portfolio with a focus on trusted relationships, governance, issue resolution, and customer value.
  • •Develop engagement strategies aligned to customer goals and business needs.
  • •Implement governance models to drive accountability, risk tracking, and issue resolution while maintaining stakeholder relationships.
  • •Identify and resolve issues quickly to minimize disruption and keep delivery on track.
  • •Run time-boxed engagements (structured 90-day cycles) with clear milestones, fixed scope, and tangible value delivery, including tracking and communicating value realization.
Travel: Extensive travel

Pay and Benefits

Salary: USD 121,700 - 259,500 annually

Key Requirements

  • •8+ years managing SAP service engagements, aligning delivery to customer goals and business outcomes with governance and accountability.
  • •Customer success experience from hands-on delivery, with a record of driving satisfaction and adoption.
  • •Ability to build and sustain trust with stakeholders at all levels, including C-suite.
  • •Strong communication skills to translate technical progress into business language and keep stakeholders informed under uncertainty.
  • •Value management awareness, tracking SAP solution business value and helping customers own their ROI.
Experience:8+ years
Skills:Stakeholder managementClear communicationTrust buildingProblem-solvingEmotional intelligence
Tech Stack:SAP BTPAgentic AIPrompt engineeringAI-assisted automation

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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