Honeywell

1 month ago

Sr Tech Support Professional - Matrikon

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Senior Technical Support Professional for Matrikon within Honeywell Connected Industrial (HCI). Provides advanced L2/L3 technical support for OPC Classic (DA/AE/HDA) and OPC UA, industrial connectivity products, and related software in OT/IT environments. Troubleshoots installation, configuration, interoperability, and performance issues across data historians, SCADA/HMI/DCS/PLC ecosystems, and supports virtualization, with a focus on customer satisfaction in a hybrid Bracknell-based role.

Location: United Kingdom

Workplace: Hybrid

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Investigate and resolve complex technical issues related to Matrikon products including OPC DA/HDA, OPC UA, and data integration tools in industrial environments.
•Provide L2/L3 technical support addressing installation, configuration, connectivity, security, and performance across OT/IT integration scenarios.
•Collaborate with engineering to reproduce customer issues in lab environments and assist in product installations, migrations, and system configurations.
•Analyze logs and configurations to determine root causes and recommend corrective actions for efficient problem resolution.
•Manage customer interactions via ticketing systems, email, and phone support, ensuring timely updates and closures.

Key Requirements

•Bachelor’s degree in Computer Science, Electronics, Instrumentation, Electrical Engineering, Industrial Automation, or a related field, with 6+ years of relevant technical support experience.
•Strong expertise in OPC Classic (DA/A&E/HDA) and OPC UA, industrial communication concepts, Windows-based software troubleshooting, and network troubleshooting (TCP/IP, ports, firewall, etc.).
•Experience with industrial connectivity and products, including data historians, SCADA, HMI, DCS, and PLC ecosystems, such as Honeywell PHD and Emerson Delta V.
•Excellent written and verbal communication skills, with proven ability to handle escalations and manage customer expectations effectively.
•Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings.

Experience:6+ yearsIndustrial automationOT/IT integration

Skills:OPC ClassicOPC UATCP/IPModbusMQTTVirtualizationWindows troubleshootingData historiansSCADAHMIDCSPLCNetwork troubleshooting

Languages:English

Tech Stack:OPC ClassicOPC UATCP/IPModbusMQTTWindowsVirtualization

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 month ago

Sr Tech Support Professional - Matrikon

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Investigate and resolve complex technical issues related to Matrikon products including OPC DA/HDA, OPC UA, and data integration tools in industrial environments.
•Provide L2/L3 technical support addressing installation, configuration, connectivity, security, and performance across OT/IT integration scenarios.
•Collaborate with engineering to reproduce customer issues in lab environments and assist in product installations, migrations, and system configurations.
•Analyze logs and configurations to determine root causes and recommend corrective actions for efficient problem resolution.
•Manage customer interactions via ticketing systems, email, and phone support, ensuring timely updates and closures.

Key Requirements

•Bachelor’s degree in Computer Science, Electronics, Instrumentation, Electrical Engineering, Industrial Automation, or a related field, with 6+ years of relevant technical support experience.
•Strong expertise in OPC Classic (DA/A&E/HDA) and OPC UA, industrial communication concepts, Windows-based software troubleshooting, and network troubleshooting (TCP/IP, ports, firewall, etc.).
•Experience with industrial connectivity and products, including data historians, SCADA, HMI, DCS, and PLC ecosystems, such as Honeywell PHD and Emerson Delta V.
•Excellent written and verbal communication skills, with proven ability to handle escalations and manage customer expectations effectively.
•Familiarity with industrial automation systems, integration protocols (e.g., Modbus, MQTT), and experience with virtualized system deployments in industrial settings.

Experience:6+ yearsIndustrial automationOT/IT integration

Skills:OPC ClassicOPC UATCP/IPModbusMQTTVirtualizationWindows troubleshootingData historiansSCADAHMIDCSPLCNetwork troubleshooting

Languages:English

Tech Stack:OPC ClassicOPC UATCP/IPModbusMQTTWindowsVirtualization

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor