Replacement of Travel and assistance Officer (Dubai, AE)
Allianz
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsEducation: high_schoolSkills: ["Call quality monitoring","Customer communication","Claims processing","Problem-solving","Time management"]Manage medical assistance casework and evaluate medical claims according to established guidelines. Coordinate with healthcare providers to deliver high-quality assistance and handle inbound/outbound phone and email inquiries from customers and partners. Process claims in the system (policy checks, eligibility, claim creation, follow-ups) while supporting travel and TPA requests, complaint handling, reporting, and KPI/attendance targets in a team environment shaped by AI and analytics tools.
