Staff Technical Program Manager, Seller Success & Onboarding
Seattle
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 8+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Executive presentation","Analytical thinking","User empathy","Customer-centric mindset"]Drive strategic, end-to-end programs to improve seller onboarding, activation, and long-term success for TikTok Shop. Use quantitative and qualitative analysis to diagnose onboarding friction and funnel drop-offs, then design measurable improvements. Leverage AI, personalization, and automation to tailor onboarding for seller segments, and partner with engineering, product, data science, operations, and platform teams to pilot and scale scalable seller-facing experiences.
