Customer Care Officer - Lyon

Odoo
Lyon
Workplace: OnsiteFull timeFunction: Customer Success & Account Management0Education: bachelorsSkills: ["Organization","Prioritization","Time management","Stress management","Quick learning"]

Own the customer experience for Odoo users who self-subscribe, serving as the first point of contact and managing a portfolio of 1,000+ customers. Prioritize high volumes of requests, drive successful onboarding, and guide clients to get maximum value from their Odoo projects. Partner with Account Managers for more commercial follow-ups, while supporting business growth in the Lyon office during its launch.

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FursaFursa
Odoo
Odoo
4 months ago

Customer Care Officer - Lyon

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own the customer experience for Odoo users who self-subscribe, serving as the first point of contact and managing a portfolio of 1,000+ customers. Prioritize high volumes of requests, drive successful onboarding, and guide clients to get maximum value from their Odoo projects. Partner with Account Managers for more commercial follow-ups, while supporting business growth in the Lyon office during its launch.
Location: Lyon
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage a portfolio of ~1,000 clients, balancing automation and manual actions as needed.
  • •Ensure successful onboarding for new customers.
  • •Act as the first point of contact to guide and support clients throughout their projects.
  • •Coordinate with Account Managers for clients needing more commercial follow-up.
  • •Identify and proactively support development opportunities to help grow the customer base.

Key Requirements

  • •Bachelor’s-level education in Business, Commerce, or Management (License or Master).
  • •Strong knowledge of the business world.
  • •French level C2 and English level B2 minimum.
  • •0 to 3 years of experience in IT and/or sales.
  • •Strong organization and ability to manage priorities for a portfolio of ~1,000 clients.
Experience:0ITSales
Education:Bachelor's in Business, Commerce, or Management
Skills:OrganizationPrioritizationTime managementStress managementQuick learning
Languages:FrenchEnglish
Tech Stack:Odoo

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn