Digital Branch Service Executive - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
China
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Customer service","Bilingual"]

Join Hang Seng Bank as a Digital and Branch Services Executive in Mongkok, Kowloon. You’ll manage bank hall queues, digitize banking services, respond to customer requests, assist sales through referrals, and support branch operations while upholding service standards for both English and Chinese speaking customers.

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HSBC
HSBC
6 months ago

Digital Branch Service Executive - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Last checked: 2 hours agoStatus: Live

Job Summary

Join Hang Seng Bank as a Digital and Branch Services Executive in Mongkok, Kowloon. You’ll manage bank hall queues, digitize banking services, respond to customer requests, assist sales through referrals, and support branch operations while upholding service standards for both English and Chinese speaking customers.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Mange queue and provide customer services in bank hall through efficient and customer-friendly services
  • •Proactively identify and digitize banking services and banking solutions to strengthen digital customer services and experiences
  • •React proactively to customers’ requests and ensure service level is in line with bank standards
  • •Handle customers' issues and escalate when appropriate according to supervisor’s guidance
  • •Assist branch in achieving sales targets through referrals or cross-selling

Key Requirements

  • •University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. Fresh graduates are welcome
  • •For non-degree holder, minimum 1 year of work experience preferably in customer facing role
  • •Keen interest in latest mobile and web technologies and trends
  • •High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • •Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
Experience:1+ yearsBankingCustomer serviceDigital banking
Education:Bachelor's in Business Administration, Marketing, Computer Science
Skills:CommunicationInterpersonal skillsCustomer serviceBilingual
Languages:EnglishChinesePutonghua
Tech Stack:Mobile technologiesWeb technologies

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn