Customer support & Dispatch Agent

Yassir
Algiers
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Problem-solving","Listening","Patience"]

Provide high-quality customer support to users of the on-demand services platform by responding to inquiries, resolving issues, and ensuring a positive customer experience. Handle client orders from the dashboard, report problems, and follow established procedures while maintaining calm and effective communication in French and Arabic.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Yassir
Yassir
1 year ago

Customer support & Dispatch Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide high-quality customer support to users of the on-demand services platform by responding to inquiries, resolving issues, and ensuring a positive customer experience. Handle client orders from the dashboard, report problems, and follow established procedures while maintaining calm and effective communication in French and Arabic.
Location: Algiers
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Traiter les commandes des clients à partir du dashboard selon sa zone de travail.
  • •Reporter chaque problème rencontré avec un client ou un partenaire sur l’outil mis à disposition.
  • •Appliquer et respecter les procédures et processus de travail en vigueur.
  • •Remonter tout dysfonctionnement, contraintes rencontrées ou propositions d'amélioration à son superviseur ou Manager.
  • •Fournir un soutien et une assistance de qualité aux clients de l'entreprise, en répondant à leurs questions et en assurant une expérience client positive.

Key Requirements

  • •Technicien Supérieur/ bac+2 en communication, gestion, commerce.
  • •Une première expérience dans un poste en relation clients est souhaité
  • •Orientation client
  • •Bonne communication orale et écrite
  • •Bonne capacité rédactionnelle en Français et en Arabe
Experience:Customer serviceOn-demand services
Education:Associate's
Skills:CommunicationProblem-solvingListeningPatience
Languages:FrenchArabic

Company Brief

Yassir
Yassir is a North African super app offering ride-hailing, delivery, and fintech services. It connects riders, couriers, and merchants through a mobile platform focused on emerging markets across Africa.
Industry: Mobility Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Algiers, Algeria
Founded: 2017
Website