Bilingual Dispute Intake Analyst - 11:45am - 8:15pm Monday - Thursday 8:30am - 5pm Saturday

Handle inbound calls in a call center to help customers and bankers file and check on dispute claims. Accurately capture account and transaction details, perform initial risk assessment, and ensure compliance with UCC and Regulation E/Z. Maintain detailed documentation, de-escalate dissatisfied customers, and escalate trends or process concerns. Use bank and vendor systems to research disputed transactions and balance customer experience with risk management outcomes.