Glean

2 months ago

AI Success Manager, West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

AI Success Manager leads and orchestrates successful SaaS deployments and long-term customer engagements, delivering proactive guidance and joint success plans. You’ll manage end-to-end delivery from kickoff to renewal, collaborate with cross-functional teams, and drive measurable business value for enterprise customers in a remote US setting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Lead and orchestrate successful implementations and long-term customer engagements to ensure measurable outcomes.
•Serve as the primary lead on new customer deployments including hands-on guidance for the setup of SSO and connectors.
•Own end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timeline, and Services budget.
•Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
•Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.

Pay and Benefits

Salary: USD 140,000 - 200,000 annually

Perks:Health InsuranceVisionDental401kHome OfficeEducation StipendWellness StipendTime Off

Key Requirements

•3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
•Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
•Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
•Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
•Strong organizational, project management, and communication abilities.

Experience:3+ yearsSaaSEnterprise softwareAIWorkplace AI

Skills:CommunicationLeadershipProblem-solvingAnalyticalProject management

Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader

Languages:English

Tech Stack:AWSAzureGoogle CloudSSOConnectorsAgileDevOps

Company Brief

Glean

Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Glean

2 months ago

AI Success Manager, West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Mid level

Key Responsibilities

•Lead and orchestrate successful implementations and long-term customer engagements to ensure measurable outcomes.
•Serve as the primary lead on new customer deployments including hands-on guidance for the setup of SSO and connectors.
•Own end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timeline, and Services budget.
•Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
•Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.

Pay and Benefits

Salary: USD 140,000 - 200,000 annually

Perks:Health InsuranceVisionDental401kHome OfficeEducation StipendWellness StipendTime Off

Key Requirements

•3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
•Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
•Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
•Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
•Strong organizational, project management, and communication abilities.

Experience:3+ yearsSaaSEnterprise softwareAIWorkplace AI

Skills:CommunicationLeadershipProblem-solvingAnalyticalProject management

Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader

Languages:English

Tech Stack:AWSAzureGoogle CloudSSOConnectorsAgileDevOps

Company Brief

Glean

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn