PhonePe

1 day ago

Cluster Collections Manager- Bareilly (Uttar Pradesh)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead collections for an assigned cluster by managing a team of Collection Executives and coordinating with third-party recovery agencies. Own delinquency and overdue payment recovery targets, monitor KPIs like resolution rates and delinquency buckets, and develop cluster-specific strategies to control roll rates. Ensure compliance with collections processes and SOPs, and deliver daily and regular reporting on portfolio performance, challenges, and improvement actions.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies, providing guidance to meet targets.
•Drive collections for the assigned cluster by monitoring KPIs such as resolution rates and delinquency buckets to improve client experience and efficiency.
•Own portfolio delinquency rates and recovery of overdue payments; implement strategies to control roll rates and reduce bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies using data and portfolio health to improve effectiveness.
•Ensure strict adherence to collections processes, SOPs, and internal policies/regulatory guidelines while preparing daily and regular performance reports.

Pay and Benefits

Perks:Health InsuranceCritical IllnessDentalLife InsuranceEmployee AssistanceOnsite MedicalMaternity BenefitPaternity BenefitRelocation BenefitsPf ContributionGratuityNpsLeave EncashmentHigher EducationCar Lease

Key Requirements

•Must be a graduate with at least 5.
•5+ years of experience in collections, including 1–2 years in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or fintech company.
•Strong ability to lead and motivate a team.
•Excellent decision-making skills and ability to work effectively under pressure with proactive communication.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipAnalytical skillsCommunicationDecision-makingResults orientation

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn

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PhonePe

1 day ago

Cluster Collections Manager- Bareilly (Uttar Pradesh)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies, providing guidance to meet targets.
•Drive collections for the assigned cluster by monitoring KPIs such as resolution rates and delinquency buckets to improve client experience and efficiency.
•Own portfolio delinquency rates and recovery of overdue payments; implement strategies to control roll rates and reduce bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies using data and portfolio health to improve effectiveness.
•Ensure strict adherence to collections processes, SOPs, and internal policies/regulatory guidelines while preparing daily and regular performance reports.

Pay and Benefits

Key Requirements

•Must be a graduate with at least 5.
•5+ years of experience in collections, including 1–2 years in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or fintech company.
•Strong ability to lead and motivate a team.
•Excellent decision-making skills and ability to work effectively under pressure with proactive communication.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipAnalytical skillsCommunicationDecision-makingResults orientation

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn