Station Agent (Dubaï, AE, 114190)

Keolis
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsEducation: bachelorsSkills: ["Proactive","Responsible","Problem-solving","Professional communication","Organizational skills"]

Deliver a safe, reliable, and customer-focused Dubai Metro station experience as the visible, uniformed face of the network. Monitor station operations, manage passenger flow and emergency evacuations, control fare gate direction, and provide ticket sales and service information. Assist passengers tactfully, including People of Determination, handle lost property and publicity materials, and report incidents while following certified procedures and safety requirements.

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Keolis
Keolis
58 minutes ago

Station Agent (Dubaï, AE, 114190)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver a safe, reliable, and customer-focused Dubai Metro station experience as the visible, uniformed face of the network. Monitor station operations, manage passenger flow and emergency evacuations, control fare gate direction, and provide ticket sales and service information. Assist passengers tactfully, including People of Determination, handle lost property and publicity materials, and report incidents while following certified procedures and safety requirements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Monitor and maintain station operational status to ensure passenger safety and comfort.
  • •Conduct controlled/uncontrolled/emergency evacuation of passengers and manage emergency duties as required.
  • •Mitigate overcrowding and manage passenger flow on station premises and platforms in an orderly manner.
  • •Provide ticket sales, train services information, and respond to passenger enquiries; meet and greet customers.
  • •Assist passengers tactfully, including People of Determination, and support passengers during closures for engineering works and special events.

Key Requirements

  • •Minimum 1 year of experience in a frontline team delivering customer services in a metro station or equivalent.
  • •Experience dealing with customers and using conflict resolution techniques.
  • •Ability to communicate professionally and effectively with staff at all levels.
  • •Basic understanding of station operations and associated activities.
  • •Good literacy and numeracy skills with strong organizational and detail-oriented capabilities.
Experience:1+ yearsMetroCustomer service
Education:Bachelor's
Skills:ProactiveResponsibleProblem-solvingProfessional communicationOrganizational skills

Company Brief

Keolis
Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.
Industry: Public Transport Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Paris, France
Founded: 2001
WebsiteLinkedIn