Customer Service Manager, Airport Customer Experience Administration (Philadelphia, PA, US)
Philadelphia, Pennsylvania, United States
Full timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Proactive employee engagement","Active listening","Critical thinking","Decision-making","Work independently/collaboratively"]Lead airport customer service operations by driving operational excellence in a safety-conscious environment. Coach and mentor frontline team members, set team and individual goals, and allocate resources to support safe achievement of operational targets. Conduct self-audits, observations, and root-cause investigations, analyze station data to improve scheduling and performance, and ensure adherence to corporate policy and the Joint Collective Bargaining Agreement (JCBA).
