Customer Support Officer (Dubai, AE)

Wasl
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Follow-up","Problem-solving","Customer-handling"]

Handle customer inquiries, service requests, transactions, complaints, and property or land violation cases across Wasl’s property management services. Process and register violation cases through CRM, SAP, approved portals, and digital systems; maintain complete documentation with inspection evidence. Coordinate issuance and customer communications, track cases against SLAs, and follow up with internal departments and Finance to resolve payments, refunds, and transaction delays.

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FursaFursa
Wasl
Wasl
1 day ago

Customer Support Officer (Dubai, AE)

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Last checked: 2 hours agoStatus: Live

Job Summary

Handle customer inquiries, service requests, transactions, complaints, and property or land violation cases across Wasl’s property management services. Process and register violation cases through CRM, SAP, approved portals, and digital systems; maintain complete documentation with inspection evidence. Coordinate issuance and customer communications, track cases against SLAs, and follow up with internal departments and Finance to resolve payments, refunds, and transaction delays.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer inquiries, requests, complaints, and violation-related cases via walk-ins, phone, email, portals, CRM, and digital service channels.
  • •Process customer transactions for leases, renewals, terminations, and land/Freehold/Wasl Community Management services.
  • •Maintain and update CRM and SAP records for customer, property/plot, ownership, case records, and transaction status.
  • •Register, track, and close property and land violation cases in CRM/SAP/violation systems with correct case details and inspection evidence.
  • •Coordinate approval of violation notices and follow up on deadlines, reinspection needs, payments, and escalations with internal departments and Finance as required.

Key Requirements

  • •Bachelor’s degree in Business Administration, Customer Service, Real Estate, Property Management, or a related field.
  • •3–5 years of relevant experience in customer service and real estate/property administration activities.
  • •Experience handling customer inquiries, complaints, documentation, and service requests.
  • •Experience using CRM, SAP, portals, or digital customer-service platforms.
  • •Basic knowledge of leasing/property management, land administration, customer documentation, and payment coordination.
Experience:3-5 yearsReal estateCustomer service
Education:Bachelor's in Business Administration, Customer Service, Real Estate, Property Management, or a related field
Skills:CommunicationFollow-upProblem-solvingCustomer-handling
Languages:Arabic
Tech Stack:CRMSAPMicrosoft OfficeUAE PASSEjariDLDCyberSourceNoqodiPortals

Company Brief

Wasl
Wasl is a Dubai-based real estate developer and asset manager owning, developing and managing residential, commercial, retail, logistics and hospitality properties across the Emirate, focused on long-term property management and urban development.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn