IT Support Analyst

Tapestry
London
Workplace: HybridFull timeFunction: IT Support & HelpdeskSkills: ["Customer focus","Communication","Problem-solving","Ownership","Adaptability"]

Provide hands-on IT support for Tapestry corporate offices across Europe, serving as the primary point of contact for end users. Diagnose and resolve hardware, software, connectivity, and Microsoft 365 issues (Outlook, Office, Teams, Active Directory) remotely or onsite. Own support tickets through resolution, coordinate with global IT teams and third parties, manage device lifecycle tasks, and document work in ITSM while driving continuous improvements to the employee experience.

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FursaFursa
Tapestry
Tapestry
4 hours ago

IT Support Analyst

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide hands-on IT support for Tapestry corporate offices across Europe, serving as the primary point of contact for end users. Diagnose and resolve hardware, software, connectivity, and Microsoft 365 issues (Outlook, Office, Teams, Active Directory) remotely or onsite. Own support tickets through resolution, coordinate with global IT teams and third parties, manage device lifecycle tasks, and document work in ITSM while driving continuous improvements to the employee experience.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Deliver desk-side IT support for Tapestry’s European corporate office locations, ensuring uptime and performance.
  • •Provide hands-on desktop support by diagnosing and resolving hardware, software, application, and connectivity issues remotely and onsite.
  • •Troubleshoot Microsoft 365 applications and services, escalating complex incidents to specialist teams as needed.
  • •Own and manage support tickets from investigation through resolution while keeping users updated.
  • •Support device lifecycle management and document issues, resolutions, and support processes in IT service management systems.

Pay and Benefits

Perks:Hybrid WorkingLearning BudgetPaid LeaveAnnual BonusHealth InsuranceDentalPensionGym Membership

Key Requirements

  • •Previous experience in IT support/service desk/technical support or a similar customer-facing technology role.
  • •Knowledge of retail business operations and processes.
  • •Excellent written and verbal communication skills with the ability to work with technical and non-technical stakeholders.
  • •Proactive, approachable attitude with strong ownership and accountability.
  • •Experience troubleshooting Microsoft 365 (Outlook/Office/Teams), Active Directory, and endpoint/device support.
Experience:Retail
Skills:Customer focusCommunicationProblem-solvingOwnershipAdaptability
Tech Stack:Windows 11MacOSIPhoneAndroidIPadMicrosoft 365OutlookOfficeActive DirectoryMicrosoft TeamsMicrosoft IntuneEndpoint managementTCP/IPWireless networksCiscoFortinetVOIPTeams PhoneZoom PhoneEntra ID

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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