Partner Support Specialist

Tabby
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: mastersSkills: ["Analytical skills","Communication skills","Problem-solving skills","Self-awareness","Relationship building","Ownership"]

Support Tabby partners and applicants across chat, email, and phone by resolving inquiries and providing accurate, timely answers. Champion partner support policies and procedures, and share insights from partner questions to improve and optimize partner experience. Collaborate cross-functionally to maintain high partner satisfaction and exceed CSAT targets while representing Tabby professionally throughout every interaction.

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Tabby
Tabby
20 hours ago

Partner Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support Tabby partners and applicants across chat, email, and phone by resolving inquiries and providing accurate, timely answers. Champion partner support policies and procedures, and share insights from partner questions to improve and optimize partner experience. Collaborate cross-functionally to maintain high partner satisfaction and exceed CSAT targets while representing Tabby professionally throughout every interaction.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support Tabby partners and applicants over chat, email, and phone by answering their queries
  • •Implement partner support policies and procedures aligned with department and company objectives
  • •Provide insights and feedback on partner queries to identify improvement and optimization opportunities
  • •Collaborate with colleagues across teams to maintain partner experience satisfaction and improve CSAT
  • •Represent Tabby when communicating with partners and addressing business and operational inquiries

Key Requirements

  • •Great Arabic and English proficiency
  • •Post Graduate Degree, preferably in math, business, marketing, or finance
  • •Excellent analytical, communication, and problem-solving skills
  • •Ability to focus, meet deadlines, and work in a fast-paced environment
  • •Experience in B2B support communications would be beneficial
Experience:B2B support communications
Education:Master's in Math, business, marketing, finance
Skills:Analytical skillsCommunication skillsProblem-solving skillsSelf-awarenessRelationship buildingOwnership
Languages:ArabicEnglish

Company Brief

Tabby
Tabby is a MENA buy‑now‑pay‑later and fintech platform that enables customers to split purchases into installments, offers in‑store and online payment products, a consumer app, and merchant services across Saudi Arabia, UAE, Kuwait and the wider region.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Riyadh, Saudi Arabia
Founded: 2019
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor