Relationship Associate (Bilingual English/Spanish)

Openlane
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Attention to detail","Customer service","Accountability","Ability to work independently","Teamwork"]

Manage dealer relationships for a local team providing floorplanning financing to independent auto dealers. Use CRM tools and work queues to understand customer needs, identify dealer gaps, and promote product solutions and campaigns. Drive account growth through performance-based discussions, while managing and mitigating risk on customer accounts. Work toward branch goals while delivering a positive customer experience and supporting organic growth opportunities.

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FursaFursa
Openlane
Openlane
2 days ago

Relationship Associate (Bilingual English/Spanish)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage dealer relationships for a local team providing floorplanning financing to independent auto dealers. Use CRM tools and work queues to understand customer needs, identify dealer gaps, and promote product solutions and campaigns. Drive account growth through performance-based discussions, while managing and mitigating risk on customer accounts. Work toward branch goals while delivering a positive customer experience and supporting organic growth opportunities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Develop an understanding of customer needs using CRM tools and work queues.
  • •Identify dealer needs to promote product solutions and campaigns.
  • •Manage accounts and enhance dealer growth through performance-related discussions.
  • •Manage, service, and mitigate risk on customer accounts.
  • •Manage existing accounts and drive new growth opportunities.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability

Key Requirements

  • •Two years of experience in customer-facing, sales, or sales support roles.
  • •A valid driver’s license with reliable transportation.
  • •Travel frequently (25–50%) within your market to support current and prospective customers.
  • •Ability to use and understand technology required for the role, including mobile applications and software.
  • •Bilingual (English/Spanish).
Skills:Attention to detailCustomer serviceAccountabilityAbility to work independentlyTeamwork
Licenses:Driver's license
Languages:EnglishSpanish
Tech Stack:CRMCustomer relationship managementMobile applicationsGoogle WorkspaceSalesforceTableau

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn