4 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Join our fintech team as a Customer Experience Specialist, acting as the first line of contact for users and driving exceptional support. You’ll own issues end-to-end, collaborate cross-functionally with Product and Engineering, and help shape processes to improve customer outcomes. Bilingual Arabic/English communication, strong organization, and a proactive, trusted problem-solver mindset are essential to thrive in a fast-paced, hybrid environment in Egypt.

Location: Egypt

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for Customer interaction via WhatsApp, Email, and Phone and build relationships with users
•Understand customer needs and propose solutions to meet those business needs
•Proactively follow up on issues raised by customers and ensure timely resolution
•Thoroughly understand product and expense processes on the customer side and suggest improvements
•Work cross-functionally to improve the product/experience for the customer and serve as the product expert to the customer and the product team

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym Membership

Key Requirements

•3+ years experience in similar roles at prominent start-ups
•Background in Fintech or B2B SaaS would be an added advantage
•Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
•Trustworthy and able to own a problem end-to-end, understand it, break it down, and identify next steps
•Very organized and meticulous, proactive about meeting goals and preventing issues from slipping through the cracks

Experience:3+ yearsFintechB2B SaaS

Skills:CommunicationProblem-solvingTrustworthyOrganizationBilingual

Languages:ArabicEnglish

Company Brief

Alaan

Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Alaan

4 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for Customer interaction via WhatsApp, Email, and Phone and build relationships with users
•Understand customer needs and propose solutions to meet those business needs
•Proactively follow up on issues raised by customers and ensure timely resolution
•Thoroughly understand product and expense processes on the customer side and suggest improvements
•Work cross-functionally to improve the product/experience for the customer and serve as the product expert to the customer and the product team

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityTravel AllowanceGym Membership

Key Requirements

•3+ years experience in similar roles at prominent start-ups
•Background in Fintech or B2B SaaS would be an added advantage
•Strong communication skills, both written and oral, and a high degree of confidence in speaking with Customers
•Trustworthy and able to own a problem end-to-end, understand it, break it down, and identify next steps
•Very organized and meticulous, proactive about meeting goals and preventing issues from slipping through the cracks

Experience:3+ yearsFintechB2B SaaS

Skills:CommunicationProblem-solvingTrustworthyOrganizationBilingual

Languages:ArabicEnglish

Company Brief

Alaan

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn