Team Leader (Design), Connections Services

Iberdrola
Glasgow
Workplace: OnsiteFull timeGBP 45,400 - 56,750 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Leadership","Coaching","Performance management","Communication","Organizational skills"]

Lead, coach and develop a high-performing team to deliver operational, regulatory and customer performance targets. Drive results through performance management, continuous improvement (OPEX) and measurable process enhancements, while ensuring right-first-time output via root-cause analysis and coaching. Manage customer journey outcomes including escalations and complaint resolution, build strong internal/external relationships, and ensure compliance with HR, Health & Safety, regulatory, quality and governance requirements.

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FursaFursa
Iberdrola
Iberdrola
9 hours ago

Team Leader (Design), Connections Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead, coach and develop a high-performing team to deliver operational, regulatory and customer performance targets. Drive results through performance management, continuous improvement (OPEX) and measurable process enhancements, while ensuring right-first-time output via root-cause analysis and coaching. Manage customer journey outcomes including escalations and complaint resolution, build strong internal/external relationships, and ensure compliance with HR, Health & Safety, regulatory, quality and governance requirements.
Location: Glasgow
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Lead by example, providing operational direction, direct feedback and coaching to motivate the team and embed accountability and continuous improvement.
  • •Deliver team performance against regulatory, quality, productivity and customer KPIs, minimizing rework through root-cause analysis and targeted coaching.
  • •Embed structured performance management (regular 1:1s, documented feedback and development planning) aligned to individual capability and business needs.
  • •Drive Operational Excellence by identifying, implementing and tracking process improvements and efficiencies.
  • •Ensure compliance with Health & Safety, regulatory, quality and governance requirements (including audit/assurance/authorisation) and manage customer journey outcomes including escalations and complaint resolution.

Pay and Benefits

Salary: GBP 45,400 - 56,750 annually
Perks:Annual LeavePensionHealth InsuranceDentalLife Assurance

Key Requirements

  • •Experience managing and developing high-performing teams in a fast-paced, target-driven environment.
  • •Strong coaching and performance management skills, including planning and development approaches aligned to individual capability and business needs.
  • •Excellent planning and organisational abilities using data, reporting and performance insights to drive productivity and continuous improvement.
  • •Sound understanding of Health & Safety, HR policies and regulatory requirements, with a commitment to quality, compliance and governance.
  • •Strong communication and IT skills, able to engage effectively with colleagues and stakeholders and handle complex operational challenges.
Skills:LeadershipCoachingPerformance managementCommunicationOrganizational skills

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn