Manager, Sales Support

Sunrun
Los Angeles
Workplace: RemoteFull timeUSD 88,185.97 - 117,581.29 annuallyFunction: SalesExperience: 6+ yearsEducation: high_schoolSkills: ["Leadership","Mentorship","Structured problem-solving","Ability to manage shifting priorities","Data-driven performance management"]

Lead daily operations for the Sales Support team, driving workforce scheduling, SLA adherence, and case-metrics to reduce volume and resolve escalations. Own and continuously enhance the Megan Bot automation platform to scale efficiency across the sales organization. Oversee compliance processes and manage complex cross-functional IT issues while mentoring team leads and onshore agents. Partner with Sales, Underwriting, Install Pipeline, Customer Care, and IT to deliver strong performance and a safety-first culture.

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FursaFursa
Sunrun
Sunrun
3 days ago

Manager, Sales Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead daily operations for the Sales Support team, driving workforce scheduling, SLA adherence, and case-metrics to reduce volume and resolve escalations. Own and continuously enhance the Megan Bot automation platform to scale efficiency across the sales organization. Oversee compliance processes and manage complex cross-functional IT issues while mentoring team leads and onshore agents. Partner with Sales, Underwriting, Install Pipeline, Customer Care, and IT to deliver strong performance and a safety-first culture.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Own the Megan Bot automation platform, driving continuous enhancements and expanding its capabilities across the team.
  • •Direct daily queue workflows, SLA adherence, and workforce scheduling; track case metrics and execute proactive volume reduction plans.
  • •Oversee Call Pilot Verification, licensing processes (HIS, Solicitor, Terros), and manage cross-functional IT issues via BrightPath and Splat.
  • •Conduct weekly 1:1s with team leads and onshore agents; drive performance reviews, skill development, and team syncs while aligning with offshore partner operations.
  • •Partner across Sales, Underwriting, Install Pipeline, Customer Care, and IT to resolve cross-departmental escalations.
Travel: Low travel

Pay and Benefits

Salary: USD 88,185.97 - 117,581.29 annually

Key Requirements

  • •6+ years of professional experience in sales support, operations, or customer support environments
  • •Strong background in solar operations, customer support, or sales operations leadership (internal leadership experience preferred)
  • •High proficiency in Salesforce (SFDC) reporting, Excel, and Google Workspace (G-Suite)
  • •Hands-on experience managing workflow or bot automation platforms (e.g., Megan Bot)
  • •High school diploma or equivalent required; bachelor’s degree in Business, Operations, or related field preferred
Experience:6+ years
Education:High School in Business, Operations, or a related field
Skills:LeadershipMentorshipStructured problem-solvingAbility to manage shifting prioritiesData-driven performance management
Tech Stack:Salesforce (SFDC)ExcelGoogle Workspace (G-Suite)Megan BotCall Pilot VerificationBrightPathSplatAI tools

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor