Customer Service Consultant - Atlanta (Remote)

CarMax
Atlanta
Workplace: RemoteFull timeUSD 20.7 - 31.4 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer-focused mindset","Communication","Listening","Attention to detail","Ability to multitask"]

Respond to inbound customer questions online and by phone to guide them through CarMax’s car-buying journey. Use inventory knowledge to recommend vehicles, walk customers through online sales, appraisals, and financing, and ensure a smooth handoff to in-store purchasing. Meet individual sales and performance targets while delivering an iconic customer experience. You’ll also meet state licensing requirements, including obtaining an Automotive Salesperson License where applicable.

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CarMax
CarMax
2 days ago

Customer Service Consultant - Atlanta (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Live

Job Summary

Respond to inbound customer questions online and by phone to guide them through CarMax’s car-buying journey. Use inventory knowledge to recommend vehicles, walk customers through online sales, appraisals, and financing, and ensure a smooth handoff to in-store purchasing. Meet individual sales and performance targets while delivering an iconic customer experience. You’ll also meet state licensing requirements, including obtaining an Automotive Salesperson License where applicable.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with inbound customers online and over the phone to understand needs and guide them through the car-buying process.
  • •Recommend vehicles aligned with customer preferences using CarMax inventory knowledge.
  • •Guide customers through online sales, appraisals, financing applications, and scheduling vehicle delivery.
  • •Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
  • •Achieve individual sales and performance targets while providing an iconic customer experience.

Pay and Benefits

Salary: USD 20.7 - 31.4 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Previous sales or customer service experience, ideally in retail or similar environments.
  • •Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening and a customer-focused mindset.
  • •Excellent written and verbal communication skills with attention to detail.
  • •Flexibility to work variable shifts, including nights, weekends, and holidays.
  • •Proficiency with modern technology and contact center systems including Microsoft Suite, Salesforce, and Genesys (or equivalent).
Skills:Customer-focused mindsetCommunicationListeningAttention to detailAbility to multitask
Licenses:Automotive Salesperson License
Tech Stack:Microsoft SuiteSalesforceGenesys

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn