Manager, Claims Operations - Field - Auto Physical Damage

USAA
Dallas
Workplace: RemoteFull timeUSD 103,450 - 186,210Function: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Initiative","Customer service","Negotiation","Investigation"]

Manage auto physical damage claims operations and accountable for member service employees who investigate, evaluate, and negotiate claims. Coach and develop team members, monitor work quality and process adherence, and drive operational improvements to enhance member experience. Lead escalations, make policy-based decisions, and ensure operational risk management and regulatory compliance training. Oversee staffing, training, workload volumes, and change initiatives, while serving as a subject matter expert and supporting projects.

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FursaFursa
USAA
USAA
4 hours ago

Manager, Claims Operations - Field - Auto Physical Damage

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage auto physical damage claims operations and accountable for member service employees who investigate, evaluate, and negotiate claims. Coach and develop team members, monitor work quality and process adherence, and drive operational improvements to enhance member experience. Lead escalations, make policy-based decisions, and ensure operational risk management and regulatory compliance training. Oversee staffing, training, workload volumes, and change initiatives, while serving as a subject matter expert and supporting projects.
Location: Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Inspect and review the quality of claim files and provide feedback to employees as appropriate.
  • •Coach employees and drive awareness so they understand how their work supports claims and enterprise strategies.
  • •Identify opportunities to improve operational effectiveness, member experiences, and internal processes; lead organizational process changes.
  • •Monitor work to ensure consistent execution and adherence to guidelines and frameworks; handle escalations and make policy-based decisions.
  • •Hire, develop, and coach claims employees; ensure risks are identified, measured, monitored, and controlled in line with risk and compliance policies and procedures.
Travel: Medium travel

Pay and Benefits

Salary: USD 103,450 - 186,210
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory, or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquisition and maintenance of an applicable insurance adjuster license within 6 months of starting the role.
Experience:Claims handling
Education:Bachelor's
Skills:LeadershipInitiativeCustomer serviceNegotiationInvestigation
Licenses:Insurance adjuster license
Certifications:Insurance adjuster licenseI-CAR Platinum class status
Tech Stack:CCC OneTotal Loss evaluation systemsExcel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn