Customer Success Manager

DealHub.io
Israel
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Customer-facing communication","Relationship management","Problem-solving","Proactive mindset","Stakeholder management"]

Serve as the trusted point of contact for customers, guiding them end-to-end through implementation, onboarding, and ongoing adoption of the DealHub quote-to-revenue platform. Drive successful go-lives, strong adoption, retention, and long-term growth by combining hands-on technical configuration with strategic guidance and relationship management. Lead daily customer meetings (training, workshops, QBRs), proactively resolve risks, and identify expansion and upsell opportunities in collaboration with Sales.

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FursaFursa
DealHub.io
DealHub.io
2 days ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the trusted point of contact for customers, guiding them end-to-end through implementation, onboarding, and ongoing adoption of the DealHub quote-to-revenue platform. Drive successful go-lives, strong adoption, retention, and long-term growth by combining hands-on technical configuration with strategic guidance and relationship management. Lead daily customer meetings (training, workshops, QBRs), proactively resolve risks, and identify expansion and upsell opportunities in collaboration with Sales.
Location: Israel
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of customers across onboarding, renewal, and expansion.
  • •Lead and execute customer implementations and drive go-lives.
  • •Run daily customer meetings including onboarding sessions, training workshops, follow-ups, and QBRs.
  • •Advise customers on product guidance, best practices, and adoption to achieve ROI.
  • •Proactively identify risks and lead resolution; identify expansion and upsell opportunities with Sales.

Pay and Benefits

Perks:Parking

Key Requirements

  • •6+ years of proven experience as a Customer Success Manager in a SaaS company.
  • •Experience leading onboarding and customer implementation projects.
  • •Strong customer-facing communication skills (verbal and written).
  • •Comfort running workshops, technical training, and customer presentations.
  • •Experience with CRM systems (Salesforce, HubSpot, Dynamics) and API integrations.
Experience:6+ yearsSaaSCustomer success
Education:Bachelor's
Skills:Customer-facing communicationRelationship managementProblem-solvingProactive mindsetStakeholder management
Languages:English
Tech Stack:SalesforceHubSpotDynamicsAPI integrationsCRM systems

Company Brief

DealHub.io
Provides an AI-powered quote-to-revenue platform (CPQ, DealRoom, subscription & usage billing) that automates and orchestrates pricing, quoting, contracts and revenue operations for enterprise GTM motions.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 2014
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor