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1 month ago

Onshore Production Certificate Escalation Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead the resolution of onshore production certificate and auto-slip issues across Canada, balancing insurance knowledge with operations, service quality, and team guidance. Coordinate triage, documentation, and problem-solving across cross-functional teams to ensure timely, accurate resolutions and strong client experience.

Location: Calgary

Workplace: Hybrid

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Seniority: Manager level

Key Responsibilities

•Resolve advanced certificate and auto-slip cases within agreed timelines and service standards, focusing on accuracy and client experience.
•Own critical issue mailboxes, triage workload by volume and complexity, and review cases to ensure proper documentation.
•Guide colleagues in troubleshooting escalation-related issues and provide coaching on sensitive or cross-provincial regulatory nuances.
•Participate in internal and client-facing discussions to explain handling procedures, service standards, and resolutions.
•Monitor service delivery through metrics, identify recurring themes, and suggest process or training improvements across Canada.

Key Requirements

•Solid technical knowledge of commercial P&C insurance with the ability to propose practical solutions to complex issues.
•Comfort with tools and technology, including intermediate- to advanced-level Excel (pivot tables, VLOOKUP, and complex formulas).
•Ability to explain the value of standardized and centralized operations and how they support consistent client service.
•Experience managing workload and resource allocation in a high-volume or multi-tasking environment.
•Strong interpersonal and communication skills with the ability to work effectively with internal and external partners.

Skills:CommunicationTeamworkProblem-solvingAnalytical thinkingAdaptability

Languages:EnglishFrench

Tech Stack:Excel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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