EPIC Owner

Amadeus
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: []

Support airline customer solution delivery as an EPIC Owner, translating customer needs into functional and technical recommendations. Manage product dependencies, risks, and impacts across Amadeus teams to keep delivery on track. Provide solution consulting on architecture, configurations, and documentation, perform basic implementation and defect investigations, and present solutions to business and IT stakeholders. Coordinate across Product Management, Customer Success Engineers, Architects, and R&D to ensure successful engagement outcomes.

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FursaFursa
Amadeus
Amadeus
12 hours ago

EPIC Owner

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Last checked: 12 hours agoStatus: Live

Job Summary

Support airline customer solution delivery as an EPIC Owner, translating customer needs into functional and technical recommendations. Manage product dependencies, risks, and impacts across Amadeus teams to keep delivery on track. Provide solution consulting on architecture, configurations, and documentation, perform basic implementation and defect investigations, and present solutions to business and IT stakeholders. Coordinate across Product Management, Customer Success Engineers, Architects, and R&D to ensure successful engagement outcomes.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Gather and clarify customer requirements, represent the business perspective, and propose solution recommendations with clear rationale.
  • •Manage product dependency commitments, communication, mitigation plans, and impacts across Amadeus solutions and products.
  • •Provide solution consulting on architectural and technical aspects, support customers and internal teams with product functionality and configuration understanding, and perform basic implementation when required.
  • •Investigate defects during construction and coordinate follow-up actions; collaborate with R&D to propose new solutions and document recommendations for customers.
  • •Oversee delivery by presenting features to stakeholders, facilitating cross-team discussions, and providing regular engagement status updates throughout the lifecycle.

Key Requirements

  • •Bachelor’s degree or equivalent professional experience.
  • •Experience in Product Management, Implementation Management, Project Management, Technical Consulting, or a similar role within the travel industry.
  • •Good presentation, consultative selling, and relationship-building skills.
  • •Ability to work effectively in a multicultural and cross-functional environment.
  • •Good sense of ownership and accountability.
Experience:Travel industry
Education:Bachelor's

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn