IT Change Management Lead

Live Nation Entertainment
California
Workplace: HybridFull timeUSD 92,000 - 115,000 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Leadership","Process governance","Continuous improvement"]

Own and govern enterprise change management, ensuring technology and business changes are planned, assessed, approved, implemented, and reviewed in line with standards, risk tolerance, and operational objectives. Lead Change Advisory Board (CAB) activities, maintain the change calendar, validate risk/impact/rollback, and enforce process compliance. During major incidents, coordinate response as the operational lead, manage communications, drive structured post-incident reviews, and support continuous improvement using ITSM tools like Zendesk or ServiceNow.

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FursaFursa
Live Nation Entertainment
Live Nation Entertainment
2 months ago

IT Change Management Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own and govern enterprise change management, ensuring technology and business changes are planned, assessed, approved, implemented, and reviewed in line with standards, risk tolerance, and operational objectives. Lead Change Advisory Board (CAB) activities, maintain the change calendar, validate risk/impact/rollback, and enforce process compliance. During major incidents, coordinate response as the operational lead, manage communications, drive structured post-incident reviews, and support continuous improvement using ITSM tools like Zendesk or ServiceNow.
Location: California
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own and manage the end-to-end change lifecycle to ensure consistency and compliance.
  • •Facilitate, lead, and document Change Advisory Board (CAB) meetings with effective risk evaluation and decision-making.
  • •Maintain and govern the enterprise change calendar to prevent conflicts and improve stakeholder visibility.
  • •Validate risk, impact, and rollback assessments; enforce change management policies, procedures, and documentation standards.
  • •Coordinate major incident response, lead post-incident reviews including RCA, and drive corrective and preventive actions and communications.

Pay and Benefits

Salary: USD 92,000 - 115,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveEquityVolunteer Time

Key Requirements

  • •5+ years of experience in IT Service Management (ITSM), change management, or service operations.
  • •Proven experience leading major incident management and post-incident reviews.
  • •Hands-on experience with ITSM tools such as Zendesk or ServiceNow (or equivalent).
  • •Strong understanding of ITIL frameworks and best practices.
  • •Excellent stakeholder management, communication, and leadership skills in high-pressure environments.
Experience:5+ yearsIT Service ManagementChange managementService operationsIncident management
Skills:Stakeholder managementCommunicationLeadershipProcess governanceContinuous improvement
Tech Stack:ITSMZendeskServiceNowITIL

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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