Premier Service Manager (Bangalore, KA, IN, 560001)

HSBC
Bengaluru
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Communication","Interpersonal skills","Organization","Collaboration","Proactivity"]

Deliver customer-facing Premier service within the International Wealth and Premier Banking branch network. Support Premier Relationship Managers to drive acquisition, cross-sell, retention, and growth while acting as first point of contact when PRMs are unavailable. Build expertise in HSBC systems and procedures, improve service and process efficiency, meet referral and cross-selling KPIs, and maintain strong control and operational standards for premium client experiences.

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FursaFursa
HSBC
HSBC
2 days ago

Premier Service Manager (Bangalore, KA, IN, 560001)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver customer-facing Premier service within the International Wealth and Premier Banking branch network. Support Premier Relationship Managers to drive acquisition, cross-sell, retention, and growth while acting as first point of contact when PRMs are unavailable. Build expertise in HSBC systems and procedures, improve service and process efficiency, meet referral and cross-selling KPIs, and maintain strong control and operational standards for premium client experiences.
Location: Bengaluru
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to Premier Relationship Managers to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients when PRMs are absent to ensure seamless service and relationship management.
  • •Develop extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Identify opportunities to enhance customer service and process efficiencies.
  • •Drive KPIs through acquiring new customers and promoting credit card and general insurance products, referrals, and cross-selling opportunities.

Key Requirements

  • •2 to 5 years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Exceptional, updated knowledge of banking products, systems, and processes.
  • •Strong customer orientation with ability to provide exemplary service and build relationships.
  • •Graduate degree; regulatory certifications (FEDAI, NISM (Demat), IRDA) preferred and should be obtained/transferred within 3 to 6 months of onboarding.
Experience:2-5 yearsBankingCustomer service
Skills:CommunicationInterpersonal skillsOrganizationCollaborationProactivity
Certifications:FEDAINISM (Demat)IRDA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn