Service Coordinator II

Trane Technologies
Markham
Workplace: HybridFull timeCAD 50,065 - 80,500 annuallyFunction: Executive & General ManagementExperience: 1+ yearsSkills: ["Customer service","Organization","Multi-tasking","Prioritization","Attention to detail"]

Coordinate planning and execution of service agreements and repair work by dispatching and scheduling personnel, materials, subcontractors, and equipment. Work closely with Project Managers and HVAC Field Technician Supervisors to assign technicians, and partner with the Parts Department to support job needs. Maintain customer satisfaction by investigating concerns and routing requests, generate work orders and reports, and keep project paperwork organized within financial standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Trane Technologies
Trane Technologies
2 days ago

Service Coordinator II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Coordinate planning and execution of service agreements and repair work by dispatching and scheduling personnel, materials, subcontractors, and equipment. Work closely with Project Managers and HVAC Field Technician Supervisors to assign technicians, and partner with the Parts Department to support job needs. Maintain customer satisfaction by investigating concerns and routing requests, generate work orders and reports, and keep project paperwork organized within financial standards.
Location: Markham
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Plan, coordinate, control, and direct operational resources for service agreements and repair work within financial standards.
  • •Dispatch and assign team members to projects based on project needs, skill sets, and availability; schedule personnel and required resources.
  • •Communicate and coordinate with Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls and HVAC technicians.
  • •Coordinate operations with the Parts Department and Acquisition as needed to support work execution.
  • •Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and generating work orders and project reports.

Pay and Benefits

Salary: CAD 50,065 - 80,500 annually

Key Requirements

  • •Certificate/degree from a college or technical school with 1 year related experience/training, or 3 years related experience/training with a HS Diploma/GED.
  • •Excellent customer service skills and comfort/effectiveness on the phone.
  • •Strong organization to multi-task and prioritize daily interruptions in a fast-paced environment.
  • •Strong attention to detail.
  • •Knowledge of Word, Excel, Outlook, and Windows; familiarity with Energy Management Systems, HVAC systems, and/or Temperature Controls is preferred.
Experience:1+ years
Skills:Customer serviceOrganizationMulti-taskingPrioritizationAttention to detail
Tech Stack:WordExcelOutlookWindowsEnergy Management SystemsHVAC systemsTemperature Controls

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn