Complaints Officer - Fraud and Scams
São Paulo
Workplace: HybridFull timeBRL 7,800 - 9,350 monthlyFunction: Data Science & Machine LearningSkills: ["Concise communication","Active listening","Teamwork","Analytical thinking","Attention to detail","Time management","Autonomous decision-making","Customer focus"]Investigate FinCrime-related customer complaints and deliver fair, transparent outcomes within SLAs. Work across product and operational teams to fully understand cases and ensure accurate resolutions. Help strengthen the fraud and scams complaints process while positively contributing to team culture through knowledge sharing, feedback, and support of other Complaints Officers.
