Al Futtaim Group

3 weeks ago

Product Owner - Customer Engagement Platform (Builder)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Hands-on product owner building and integrating a customer engagement platform that unifies data, orchestration and AI-enabled interactions across CDP, CRM, engagement tools and cloud services. Own end-to-end platform architecture, data models, APIs, and lifecycle from design to launch and continuous optimization, delivering personalized, multi-channel journeys and measurable business outcomes.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Prototype, build and iterate across the platform stack—data, orchestration, engagement and AI capabilities, treating each iteration as a hypothesis tested against live customer behavior.
•Design and integrate systems across CDP, CRM (SAP C4C), Genesys, Kore.ai and Azure/Power Platform to form a unified ecosystem.
•Own how the platform fits together—define data models, APIs, integrations and orchestration workflows for end-to-end alignment.
•Define and build the customer and vehicle digital state model to enable real-time personalization and lifecycle engagement.
•Drive end-to-end delivery and launch in collaboration with CX, Digital, Technology, Data, Operations and brand teams.

Key Requirements

•Proven hands-on experience building and shipping customer-facing platforms or platform-level capabilities integrating data, engagement and AI.

Experience:8-12 yearsE-commerceMartechPlatform ownership

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipProblem-solvingBuilder mindset

Languages:English

Tech Stack:APIsCDPCRMCRM SAP C4CGenesysKore.aiAzurePower PlatformCloudData modelingLLMAI

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

3 weeks ago

Product Owner - Customer Engagement Platform (Builder)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Prototype, build and iterate across the platform stack—data, orchestration, engagement and AI capabilities, treating each iteration as a hypothesis tested against live customer behavior.
•Design and integrate systems across CDP, CRM (SAP C4C), Genesys, Kore.ai and Azure/Power Platform to form a unified ecosystem.
•Own how the platform fits together—define data models, APIs, integrations and orchestration workflows for end-to-end alignment.
•Define and build the customer and vehicle digital state model to enable real-time personalization and lifecycle engagement.
•Drive end-to-end delivery and launch in collaboration with CX, Digital, Technology, Data, Operations and brand teams.

Key Requirements

•Proven hands-on experience building and shipping customer-facing platforms or platform-level capabilities integrating data, engagement and AI.

Experience:8-12 yearsE-commerceMartechPlatform ownership

Education:Bachelor's

Skills:Stakeholder managementCommunicationLeadershipProblem-solvingBuilder mindset

Languages:English

Tech Stack:APIsCDPCRMCRM SAP C4CGenesysKore.aiAzurePower PlatformCloudData modelingLLMAI

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor