Clinical Service Desk-Helpdesk-REMOTE-US

NTT
United States
Workplace: RemoteFull timeUSD 37,944 - 71,300Function: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Communication","Interpersonal skills","Listening","Customer service mindset"]

Serve as an agent in a Provider Clinical Service Desk call center, handling inbound healthcare customer calls for clinical application issues. Triage, document, and resolve or escalate incidents across systems like Epic, Cerner, McKesson, and Meditech, working a 24/7 environment with required shift flexibility. Maintain a quiet, secure remote setup and ensure timely ticket closure while driving resolution for clinical workflow and access problems.

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FursaFursa
NTT
NTT
2 days ago

Clinical Service Desk-Helpdesk-REMOTE-US

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as an agent in a Provider Clinical Service Desk call center, handling inbound healthcare customer calls for clinical application issues. Triage, document, and resolve or escalate incidents across systems like Epic, Cerner, McKesson, and Meditech, working a 24/7 environment with required shift flexibility. Maintain a quiet, secure remote setup and ensure timely ticket closure while driving resolution for clinical workflow and access problems.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound service desk calls for clinical aspects of healthcare applications from provider customers.
  • •Respond to incidents including workflow issues, application errors, user access, and functionality problems.
  • •Track, document, and close or escalate incident tickets in a timely manner.
  • •Drive incident resolution on a 24/7 desk while working a phone queue during shifts.
  • •Maintain a quiet, private workspace with high-speed wired internet and follow remote security practices.
Travel: Low travel

Pay and Benefits

Salary: USD 37,944 - 71,300
Perks:Health InsuranceDentalVision401kLife InsuranceDisability Coverage

Key Requirements

  • •Minimum 4 years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting.
  • •Minimum 1 year of technical troubleshooting experience.
  • •High school diploma or equivalent.
  • •Healthcare-customer service experience (minimum 1 year).
  • •Ability to work in a shift-flexible, fast-paced call center environment with nights, weekends, and/or holidays.
Experience:4+ yearsHealthcareCall center
Skills:CommunicationInterpersonal skillsListeningCustomer service mindset
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn