Specialist - Customer Success

Engage proactively with customers to drive adoption and retention of Freshworks products. Understand customer business flows and use cases, provide product demos, and work with stakeholders to strengthen customer success programs through stakeholder mapping. Evaluate customer ROI and identify process and tool-based efficiency gains, communicate product innovations, and collaborate cross-functionally to resolve issues. Own key metrics (product adoption and retention) and use Natero to run data-driven engagement programs while supporting compliance and information security processes.